President’s Letter
Be Merry. Be Kind. Be Safe.
Dear friends:
First may I say what a trying and exhaustive time it’s been for everyone. Amplify collective fears, frustrations and anxiety by the realities of communal living — more congestion, more noise, more activity — and its a recipe for disaster. But, miraculously it hasn’t been. Not even close. so I applaud and revere this community for your heightened patience, tolerance, due diligence and kindness. We’ve naturally had to cancel this year’s Holiday Open Haus but look forward to making up for it next year. We continue to thank owners and residents for following government sanctioned COVID-19 measures.
Secondly, the Board of Directors wishes to reiterate that our recent AGM held on September 28 was a "work in progress" with COVID and Simco Management adding to delays in financial reporting. As echoed by the auditor, our property remains in great financial shape. This Board has taken an active role in supporting the renegotiating of service contracts, which (as one example) has saved the Corporation over $12,000 for annual waste removal services. That said, we remain confident that our next AGM will meet the standard that the Board and residents have come to expect.
Lastly, as we transition into modified holiday mode, more time at home is an ideal opportunity to access seasonal housekeeping. We’ve included a laundry list of timely updates and reminders to inform and support the safety and harmony of our community.
Site Office Closure The Site Office is again closed to residents to minimize close-quarter interactions. Any requests for the On-Site Manager should be made by phone or email.
Newsletter + Website Refresh. We’ve made some tweaks to our website to improve usability and navigation. You’ll have also noticed that our bi-monthly newsletter, My Red Roof Resident Insider, is now formatted as a blog (and no longer as a PDF). Past issues are available from the sidebar on this page.
NEW Community Manager Email. For ease and consistancy, we requested a general email address be created for the Community Manager (that won’t change with the assigned Community Manager). This new general email is redhaus@simcomgt.com.
Tree Trimming We had the arborist onsite in November to trim back our trees to keep them strong and manicured. They’re ready to be adorned by our seasonal display of holiday lights, which will light up on December 1st.
NEW Carpet Cleaning In response to your requests, we have introduced more frequent cleaning to keep common areas looking pristine and crisp as possible. These are in addition to bi-annual full carpet cleanings during the winter and spring. Please take particular care with coffee, chewing gum, pet waste and garbage on common property.
Complaint Process With more daily eyes around the property to spot and track bylaw infractions or operational gaps, we graciously ask TWO THINGS of owners and residents: that you contact the Community Manager (and NOT inundate Board members); and that you be part of a solution, rather than part of the a problem. Reframing problems with solutions is not only more productive but is collaborative. And there’s always more joy in collaboration!
We hear your concerns, we share them and know you will be proud of changes to come. Stay safe, stay home and my warmest holiday wishes to you all.
— Don McKenzie | President, Red Haus Board of Directors
5 Preventative Flooding Tips for Winter Temperatures
Reggin Technical Services Ltd.
It’s getting colder by the day, so Reggin Technical Services Ltd. (our property plumber) has provided us with easy steps to avoid untimely emergency calls. Our property insurance has been significantly impacted in recent years by residents who fail to follow these steps and in doing so, put their unit and surrounding units at risk of costly flood damage.
Test & Test Again. Turn your thermostat all the way up, then off (just temporarily while completing test). Check if your radiant heater (along baseboard) comes on when the temperature is increased, and off when decreased (which takes about one minute). If there is no change, there could be an issue with the zone valve or thermostat.
Set & Forget at 17C. Always have your thermostat set at 17C or higher. If you travel or leave your condo for any period of time, never turn your heating off.
Listen closely. Do you hear excessive noice when your radiant heater is turned on. If yes, this can indicate failing or failed components.
Close Windows & Patio Doors. This is tremendously important and is repeatedly the primary reason for flood damage every winter— never, ever open windows below freezing. When left open, cold air can freeze the radiant pipes below and freeze them, causing water pipes to burst.
Have Easy Access to Plumber Contact. Provide your tenant(s) with a preferred contractor contact list, include a plumber in the event of emergencies. Please remember, plumbers fees and costs stemming from flood damage is the responsibility or the occupant and owner.
Psssst. Be sure to ask Santa for adequate Condo Insurance. If he won’t be bringing it… then be sure to ask your insurance company — both owners and renters require insurance, including flood damage.
REGGIN TECHNICAL SERVICES LTD.
Phone: (403) 287 2540
Disclaimer: Red Haus Corporation is not responsible for any related costs or outcomes resulting from services rendered by an owner or resident for inspection, repair or renovation services including Reggin Technical Services, its employees or its contractors.
Housekeeping
Holiday Decor
1. Real Christmas trees are NOT PERMITTED due to extreme fire hazard.
2. Wreaths may not be hung on the OUTSIDE of front doors and patio doors. Inward-facing is totally fine.
3. Christmas lights may be strung from patio railings from December 1- January 15.
NOTE: Infraction fines will be issued for non-compliance.
Bylaw Committee Volunteers Needed
Want to learn more about your community? Like to be a change-maker? The task of updating our bylaws is upon us and the Board is forming a volunteer committee to champion this process.
Interested owners and residents are asked to email office@redhauscondos.com with subject line, Bylaw Committee, to inquire or volunteer.
Moves
All moves (in and out) are required to be registered. Failure to do so will result in a $500 fine to the unit owner.
Forms are available for download from CCC (Simco’s communications portal) or here.
Annual Pet Registration
In accordance with our bylaws, all pets residing on the property are to be registered annually. Failure to do so or any breach of the Pet Policy is subject to a fine of $250 (per occurrence).
New and existing owners can register their pet(s) from Condo Control Central (Simco’s communications portal) or here.
Visitor Parking Passes
Visitor parking passes can be issued through the Onsite Office (here) or through Condo Control Central (CCC).
CCC Instructions: Once logged in, select "Security & Concierge" on the left and Click on the "Visitor Parking" icon. Enter visitor information and check the box if visitor parking is required. Enter vehicle information (licence plate), start and expiry date, model and colour. Click "Save" and its done!
NOTE: There is a 12-Night Per Month Limit for these passes. For assistance, contact the Onsite Manager at office@redhauscondos.com.