Big Changes. Bright Future.

January 29, 2024Clare McWilliams

LETTER FROM THE PRESIDENT
Big Changes. Bright Future.

Greetings neighbour:

We welcomed 2024 with some big changes, all by design, for the betterment of this community. We’ve communicated the rationale for the most significant change with you since November: our change in property management, specifically to self-directed management as of January 1st.

For a bit more historical context, Red Haus has been managed by three property management companies since its inception in 2006 — Rancho Realty, C-Era Management and Simco — and this Board, with preceding Boards, have learned a lot. We’ve seen what works, and what doesn’t. And now, without the overhead and resource constraints of a property management company, Red Haus is now officially self-directed. With the autonomy of an onsite community management team to oversee day-to-day operations, mere steps from your unit, we’re strategically positioned to service resident, owner, property, and Board needs more thoroughly, more efficiently, and more timely. And we’re ready for it.

To say it’s been a hectic few months for the Board of Directors would be an extreme understatement. It’s been my job to steward this amazing team through this process. As volunteers, we needed help and direction to make this change happen properly, so we hired two consultants to support the workload and to provide a road map. We then hired a permanent management team, prepared and transferred all financial and operational records, configured two offices in the Club Haus for staff, and all the while coordinating the property’s largest renovation project to date.

With this lengthy to-do list, you’ve likely also noticed that we've had several projects wrap-up over the last few months. Here’s a round-up of these projects:

Landscaping upgrades to the north-east quadrant of the property included a new retaining wall behind building 60 with 12 new trees to provide a sound barrier from Country Hills Boulevard
New fob platforms for garage entry for buildings 30 and 60
Fire alarm testing for all buildings is complete
New wiring for street and courtyard path lighting that had been damaged
A renovated Club Haus Lounge is awaiting you — host your next large group function or curl up with a book
Our Holiday Open Haus drew over 150 residents — thank you to our volunteers for hosting such a special event

And there’s no rest for the wicked. We’ve got a lot more on the docket this quarter, including our upcoming Town Hall on February 12th. Also, please watch your inboxes and mailboxes over the coming weeks, as we introduce the new communication portal and share our spring AGM details. Thank you, as always, for your continued confidence as we navigate this exciting new chapter for Red Haus. I look forward to seeing you at the Town Hall. Here’s to big changes for a better future at Red Haus.

In service,
Don McKenzie | President, Red Haus Board of Directors

YOUR PROPERTY MANAGEMENT TEAM
Responsible for Day-to-Day Operations

KELLY VARNS
General Manager

Email: manager@redhauscondos.com
Phone: (403) 452 8800
Kelly will be a refreshingly familiar face for many of our owners and residents. She was our Community Manager when Red Haus transitioned from Rancho Realty to C-Era Property Management in 2015. More recently, she has functioned as our Transition Coordinator preceding this change in management. Accordingly, her historical understanding and operational intelligence regarding Red Haus are proven and comprehensive.
With over 14 years of property management experience between C-Era Property Management and Montgomery Ross, she was immediately identified as a strong leader to take our property self-directed.
**What are you looking forward to most working for Red Haus as self-directed?**
Having the time to manage Red Haus the way you deserve to be managed. Being able to listen to the needs and wants of the residents, while engaging with the Board and owners as this community continues to grow proactively.
**What do you enjoy the most about your job?**
The relationships! Leveraging my professional experience and related education to support the Board, owners, and residents while optimizing vendor and contractor services, brings me enormous satisfaction. These relationships are based on trust, honesty, and integrity. I don’t take this for granted for a moment because, without the people, it’s just a building – together, we’re a community.
*Red Haus just makes me happy. Having the opportunity to be a part of this community is something that I am very grateful for, and I’m proud to be your General Manager.*
**What are you most proud of in your professional career?**
*My Outlook. I’ve been fortunate to have gained insight and experience in varying roles in this industry, which have afforded me a uniquely robust outlook and approach to most situations.*
*My Education. I’m an Accredited Residential Manager (ARM) through the Real Estate Institute of Canada. I’ve also completed critical courses through the Real Estate Council of Alberta.*
**What are three things you're most proud of in your personal life?**
My children. I look at them and think, I did good. I did that, and now I have been blessed with grandchildren and I hope that someday my children look at their children the same way that I look at them.
*My curious spirit. I look at all aspects of life through a curious lens, which allows me to remain non-judgmental and empathetic.*
*My foresight. I retired from playing slo-pitch BEFORE I was the slowest person on the field that everyone complained about!*

TROY PAQUETTE
Property Supervisor

Email: office@redhauscondos.com
Phone: (403) 452 8800
Troy has been a friendly fixture at Red Haus for over six years as our Property Supervisor. He’s occupied this role at our property and others for over ten years through Red Dot Restorations.
As the face of property maintenance, Troy has effectively nurtured quality relationships with all stakeholders – owners, residents, Board members, vendors, and contractors alike. And this is no small feat given the complexity and volume of work generated by 483 units – we’re one of Calgary’s largest condo complexes, a village indeed.
**What are you looking forward to most working for Red Haus as self-directed?**
I’m confident that self-directed management will yield timelier service for all involved. Having all staff on-site will be significant to expediting service requests, with better attention to detail and quality.
**What are you most proud of in your professional career?**
*I’m* *with* Kelly – it’s the relationships. Being diligent in my efforts to develop the trust of this community ultimately helps me to perform my job to the best of my ability. It’s The Golden Rule – to treat others the way I wish to be treated. Make people feel seen and heard. I take the management of their investment very seriously.
**What are you most proud of in your personal life?**
*My proudest achievement in my life is my son. I’m so very proud of the man he has become and where his life has taken him.*
*I’m also fuelled by the relationships in my life -- my friends and family. Whether they’ve spanned a lifetime, or a year, I cherish them all.*

TROY IS RESPONSIBLE FOR:
Daily Property Maintenance
Move & Large Delivery Coordination
Intercom + Fob Programming
Bicycle Storage Access
Bylaw Infractions

KELLY IS RESPONSIBLE FOR:
New Owner Onboarding
Owner & Tennant Information
Online Concierge Access
Mass Communications
Finance + Accounting
Condo Fees + Arrears
Corp Insurance Claims
Contractor Coordination
Liaison to Board of Directors
Board Meetings + AGM

SAVE-THE-DATE
Invitation to Red Haus Town Hall

February 12, 2024 | 6:30 pm – 8:30 pm

ATTEND IN PERSON
Royal Oak Victory Church
450 Royal Oak Drive NW

ATTEND VIRTUALLY ON ZOOM
Meeting Link: https://zoom.us/j/95545388853
Meeting ID: 955 4538 8853
Dial In: • +1 587 328 1099 Canada; Meeting ID: 955 4538 8853
Find your local number: https://zoom.us/u/altePeRsu

Join us for an informal discussion regarding our switch to Self-Directed Management.
The Board of Directors is looking forward to answering any questions you may have.

For expedience, submit questions to manager@redhauscondos.com by February 8th
Responses will be shared at the town hall for collective benefit.

Please know that time for live questions will be limited, so to ensure your question is addressed,
be sure to submit it ahead of time. See you there!

SHIFT SUITE IS COMING
New Property Management Portal for Owners and Residents

Details will be shared with you shortly to access our new communications portal, Shift Suite.
Shift Suite has replaced Condo Condo, so new login credentials are required. As before, you will be directed to the portal to log service requests, incident reports, guest parking passes and more.

HOUSEKEEPING

Dart & Cribbage Leagues

New and seasoned players welcome! We’ll play 501, 301, Killer and Cricket. The inaugural game for the Red Haus Dart League was March 21, 2023. Come flex your cribbage rhetoric: “one for his nobs,” “you’re such a pone!,” “box, kitty, muggins, cutthroat”
WHEN: Tuesdays
TIME: 7:00 PM
WHERE: Club Haus Lounge

Want to Start a Club or League?

What are you passionate about? Would you like to share this passion with others at the Club Haus? We strongly encourage those wishing to coordinate different activities at the Club Haus to simply go for it — like a billiards league, book club or quilting guild.
We have THREE channels to promote and connect your activity to like-minded community members:
1. Use the **Message Board on Shift Suite.** You can propose an activity idea there and any interested residents can join in on your activity thread;
2. Use the **Newsletter**. Simply send your activity details to office@redhauscondos.com, and we’ll include it in the next newsletter; and/or
3. Use the **TV screens** at entrances and in elevators. Send your activity details to office@redhauscondos.com and Troy will create an ad for you!
The Board of Directors prioritizes the health, safety and well-being of all Red Haus residents. Groups using the Club Haus will adhere to our Code of Conduct. Non-compliant parties will be subject to facility banning and/or removal.

2-Hour Food Delivery Limit

Food deliveries are left for residents in the entry vestibules, which can be left for multiple hours after drop-off — even days at a time, bringing with them unwelcome odours and pests.
**Residents have 2-hours from the delivery receipt to collect their food or it will be disposed of.**
Thank you for your attention and consideration.

Dryer Vent Cleaning Reminder

Every condo dweller should take preventive measures to have your dryer vent cleaned **at least once a year** to protect their home from fire hazards. As many as 15,000 fires start in apartments due to clogged dryer exhaust vents.
Exterior traps and vents are cleaned by the condo corporation annually, however, build up behind your unit’s appliance isn’t reached by our service and is the owner’s responsibility, at your expense.
If you require a dryer vent cleaning company, contact the Maintenance Supervisor for a referral.

Moves & Large Deliveries Require Coordination with the Site Office

If you have an upcoming move or expect a large delivery, Red Haus policy stipulates your proactive coordination with the Site Office. Troy will book a guard for moves and for deliveries requiring prolonged building access.
The reason we require moves booked 72 hours in advance is to arrange the necessary logistics — the padding of elevators and the booking a security guard, who is entrusted to monitor foot traffic and potential damage to common property while entries are wide open and therefore, not secure.
Refer to the Contact Us page for Troy’s office hours and contact details.

Merry Together

November 6, 2023my red roof, owner newsletter, resident newsletter, holiday 2022Clare McWilliams

M(ERR)Y RED ROOF, RESIDENT INSIDER
President’s Letter

Winter greetings, friends:

As the hustle and bustle of the holiday season grow near, your Board of Directors would like to highlight some joyful happenings around the property, some “festive housekeeping” matters, as well as reshare information on our upcoming property management change and the call for new Pre-Authorized Debit (PAD) forms from owners in preparation of this.

Halloween Party Fun. Our second annual Halloween celebration was a huge success. I’d like to sincerely thank residents Michele Mackay, Shirley Green, and Chelsea Casewell for organizing the children’s trick-or-treat stop at the Club Haus, and to everyone who contributed candy — you are AMAZING. Over 20 families attended, it was a spookily fun evening for all.

Property Light Display. Though still a modest showing, we have expanded our on-site holiday lights this year for some extra sparkle. The bulbs used are LED to be environmentally conscience and mindful of energy costs. We hope you enjoy them from December 1 - January 15.

Completion of Pre-Authorized Debit form for Upcoming Change in Property Management. In preparation for new condominium management beginning January 1, 2024, we’d first like to take this opportunity to expand on your Board’s decision to move to “Self-Directed Management” along with the benefits of this management structure.

Secondly, as with any property management change, owners are required to submit new Pre-Authorized Debit (PAD) forms for payment of monthly condo fees. We’ve enclosed a new PAD form below, submission of which is required by November 30, 2023.

So, in conjunction with any contract renewal, comes the Board’s obligation to review contract terms, service quality, reoccurring challenges, as well as options available to the Corporation. While considering alternate management options, your Board uncovered an emerging management structure referred to as Self-Directed Management. We consulted closely with another large condominium complex whose Board of Directors made the shift to self-directed management over three years ago, and they haven’t looked back. This engagement provided reliable insight and viability for a property of our size. And so, the decision was made.

Some of the advantages of Self-Directed Management include:

Our property will be the sole focus and responsibility of the General Manager;
The General Manager will work on-site to manage the property and to support the Board of Directors, owners and residents, Site Supervisor, and vendors;
Proximity of the General Manager will provide a hands-on approach and first-hand insight into all property matters;
Direct access to the General Manager will accelerate response time;
An experienced General Manager will increase Board confidence and the subsequent direction we authorize;
Additional office support will allow the Site Supervisor to execute maintenance responsibilities with increased ease; and
Dedicated accounting/bookkeeping services will enable prompt payments to vendors and the collection of fees and outstanding charges.

Simco Management (Calgary) Inc. will provide the incoming management team with all owner information on file by year-end, however (as mentioned above), owners are required to submit new PAD forms. Beginning January 1, 2024, your condo fees will be collected directly by Red Haus Corporation.

HOW TO SUBMIT YOUR PRE-AUTHORIZED DEBIT FORM:

print hardcopy form here

Print hardcopy, complete, and submit by:

EMAIL:
Transition Coordinator transition@redhauscondos.com

IN-PERSON:
Site office (after-hours through the mail slot)

MAIL:
50 Royal Oak Plaza NW, Calgary, AB T3G 0B3

submit online form here

DEADLINE TO SUBMIT PAD FORM:

November 30, 2023
Submit by the deadline to avoid disruption to your condo fee payments

For those preferring to pay condo fees by post-dated cheque, you can still do so. Cheques provided to Simco Management (Calgary) Inc. in the interim will be passed along to the Corporation for the January 1 condo fee draw. Please ensure that you make all 2024 cheques to: Red Haus Condominiums – CCN 051 4332.

Thank you for your continued confidence and timely submission of your PAD form. Any related questions or concerns can be directed to Red Haus’ Transition Coordinator at (403) 452-8800 or transition@redhauscondos.com. Simco Management (Calgary) Inc. remains our condominium management company until December 31, 2023, so any enquiries not related to the transition should be directed to them.

Festive Housekeeping. We invite you to take a moment to find joy and a little sparkle in and around our community over the next two months, like at next month’s annual Holiday Open Haus (details below). The Club Haus Lounge renovation is nearing completion, so we’re especially excited to show it off — and see it rented for your holiday gatherings! There are other important reminders and information below to optimize merriment here at Red Haus this holiday season.

Merriest wishes to you and yours,

— Don McKenzie | President, Red Haus Board of Directors

Holiday Open Haus
Let Us Gather and Toast the Year to Come

Hosted by your volunteer Board of Directors, residents are invited to pop in for some holiday cheer and to meet their neighbours and the incoming property management team.
Come put a name to a familiar face!

When:
THURSDAY, DECEMBER 14

Time:
6:30 - 8:30 PM

Where:
Club Haus Lounge (second floor)

Lounge Reno Sneak Peak
It’s the final stretch. Ready for holiday party bookings.

NEW flooring, paint, countertops, lighting, furnature, recovered pool table

Kitchen, Before

Enterntainment Space, Before

book your holiday party now

Holiday Housekeeping
The holidays are celebrated in wonderfully different ways. At Red Haus, we honour and respect all traditions and cultural diversity while balancing our bylaws. We appreciate your gracious reciprocity.

Wreaths Face Your Suite

Holiday wreaths may be hung on the INSIDE of your front door only — **they may not be OUTSIDE/hallway-facing**.
This bylaw exists for three main reasons: to maintain uniformity of the building, to prohibit flammable or toxic materials (that can obstruct resident access during a fire evacuation), and suite doors are common property, so Corporation bylaws do apply.

Real Trees Aren’t Permitted

Real Christmas trees are prohibited at Red Haus due to serious fire hazard — fires are all the more dangerous in a multi-residential complex. For those who fail to comply, know that fines are aggressively enforced (starting at $250). Like following bread crumbs, we follow the video footage as well as sap stains and pine needles — which result in costly damage to common areas — clean-up costs for which will also be charged to your unit.
*Please report infractions you may witness to the* *Property Management company* **HERE.**

Patio Holiday Lights

Christmas lights may be strung from patio railings from **December 1- January 15**. As patios are common property, Corporation bylaws do apply.
*Strung lights on your patio are not permitted outside of these dates or remain on your railing throughout the year.*

Party Season Noise Levels

Gathering with friends and loved ones is what makes the holiday season so wonderful. We also know that with larger gatherings (and liquid merriment), noise levels tend to rise. As such, we ask that you be extra mindful of music and guest volume. Unlike city bylaws that restrict persistent or “nuisance noise” from 10PM-7AM Monday - Saturday and 10PM- 9AM on Sundays and Holidays, **“reasonable noise levels” are enforced 24/7 at Red Haus.**

Pending the severity and length of the disturbance, residents must submit a noise complaint through Condo Control if you would like it formally addressed by the Property Manager. Include the disturbance date, duration and noise characteristics. In addition, **if late-night partying or a domestic disturbance occurs, call 911.**
The Club Haus provides an ideal space for parties, where noise levels are more contained. Check Club Haus availability on Condo Control and consider booking the space for your holiday party or gathering.

Holiday Visitor Parking Passes

Visitor parking passes are issued through the Online Concierge service, *Condo Control.* The Site Office (in the Club Haus) is no longer issuing passes for residents.
Visitors are to have a printed pass clearly visible on their dash board. There is a 12-night per month limit per visitor.
Can’t log into Condo Control? Email or call the the Property Manager for access details. Contact details are **HERE**.

Reporting Unhoused Trespassers

For the security and safety of everybody involved, never let strangers into the building. Should you come across a vulnerable person seeking warmth and shelter on Red Haus property, please do not call the Property Manager or after-hours emergency line. Instead, we ask that you call the City of Calgary’s Downtown Outreach Additions Program, which travels anywhere in the city and offers shelter amongst many other services.

**DOAP Outreach Line (24/7):** **403 998 7388**.

Every Vehicle Must Fob into Parkade, Even in the Cold

For security purposes, each vehicle entering the parkade is required to stop — and fob. Following the vehicle in front of you into the parkade is illegal.
Unlike standard bylaw infractions, this offence receives a $75 monetary sanction per occurrence.
If a vehicle “piggy-backs” into the parkade after you, kindly pull over after entering the parkade and let them pass then:
1. Take a picture of their licence plate (or write it down)
2. Note date and time
3. Submit an Incident Request through Condo Control

Common Property Fire Alarm Testing

9:00 AM - 4:30 PM

**Monday, November 27, 2023**
Building 30 common areas, ringing
**Tuesday, November 28, 2023**
Building 20 common areas, ringing
**Wednesday, November 29, 2023**
Building 60 common areas, ringing
**Thursday, November 30, 2023**
Building 70 common areas, ringing
**Friday,** **December 1, 2023**
Building 50 amenity common areas, ringing, fire extinguisher, emergency lighting

Preventing Burst Pipes & Costly Floods

**Close Windows and Patio Doors.** This is tremendously important and is repeatedly the primary reason for flood damage every winter— never, ever open windows below freezing. When left open, cold air can freeze the radiant pipes below and freeze them, causing water pipes to burst.
**Set & Forget at 17C.** Always have your thermostat set at 17C or higher. If you travel or leave your condo for any period of time, never turn your heating off.

Upcoming Change in Condominium Management

October 17, 2023Clare McWilliams

Dear Red Haus residents and titled owners:

On behalf of your Board of Directors, I am writing to inform you about a change in condo management at the end of this calendar year.

Beginning January 1, 2024, Red Haus Condominium Corporation will transition from Simco Management (Calgary) Inc. to an onsite management team comprising a General Manager, Site Supervisor (Troy Paquette) and accountant. It’s the status quo without the greater matrix of a condominium management company.

This management structure is known as “self-directed,” which is gaining popularity among multi-residential complexes. Property vendors and contractors remain unchanged. Your Board of Directors has extensively researched self-directed management, learning from other self-directed properties, their best practices, and the operational benefits this management structure affords properties like ours.

Throughout the transition process, we will ensure a seamless handover of responsibilities with the support and involvement of our current condominium manager, Carl Jolliffe.

We understand that change can sometimes be challenging, but we are confident and optimistic that this move will provide a property of our size and needs with the services and resources it warrants.

Any related questions or concerns can be directed to Red Haus’ Transition Coordinator at (403) 452 8800 or transition@redhauscondos.com. In the interim, Simco Management (Calgary) Inc. is on contract until December 31, 2023, and remains our condominium management company until then.

We anticipate a seamless transition, instructions for which will be forthcoming. Thank you for your continued confidence as we optimize your investment in this community.

Yours respectfully,

Don McKenzie
President, Board of Directors, Red Haus Condominium Corporation

Moving into Fall

September 8, 2023Club Haus Office, Green Space Improvement, Club Haus Renovation, Capital Spending, Common Area Touch Ups, Pest ControlClare McWilliams

Club Haus Lounge Reno is Nearing Completion

The Club Haus renovation began in August and is nearing completion. In this phase, we have focused on refreshing the wall colour, laying new flooring, installing new countertops and updating light fixtures.

The upper level is closed for the duration of the project and you will not be able to access its facilities or services. We apologize for any inconvenience this may cause you and we appreciate your patience and understanding as we work to improve this shared amenity. The fitness area remains open for your enjoyment.

Following last year’s owner survey, we first short-listed functional zones based on your feedback. We then had various project elements quoted by multiple contractors, which inform the project’s scope and budget. We then requested proposals from five interior design firms to direct the palette, aesthetic, function and flow of the space. We’d like to sincerely thank past-Board Member, Shelley Proskow, for her time and efforts in getting us to this point.

We will keep you updated on the progress of the renovation and let you know when the lounge will reopen.

Our Grass is Definitely Greener at Red Haus

Tree Aide, the property’s arborist and lawn care service, has truly worked magic on our grounds this season.

The grass is thicker and more lush than its been in years. Lawn damage caused by ice-melt, salt and dog urine has largely been reversed. Red Haus is the crown jewel of Tree Aide’s portfolio! So let’s work together to keep it looking pristine.

MAINTENANCE REMINDERS FOR RESIDENTS:

1. Do not allow your dog(s) on the garden beds

2. Carry or direct your dog away from exits to urinate/defecate

3. Kindly use one of the five pet stations located on the grounds to dispose of pet waste

4. Plants or flowers not planted by our professional landscapers will be removed from garden beds

Housekeeping
Anticipating cooler temperatures and property improvements

Common Area Touch-Ups & Building 20 Renovation to Begin

Annual paint touch-up’s in lobbies and hallways will commence this month in buildings 60, 30 and 70.
Following the refresh of common spaces in the other buildings, residents in building 20 can expect a newly tiled lobby, as well as fresh paint and newly carpeted hallways. Work will commence in late September. Details will be forthcoming from Simco.

Ever Wonder Why or How the Board Prioritizes Capital Spending?

The answer: Maintenance and Replacement Studies. Who conducts these studies? Engineering firms.
To support financial forecasting and governance obligations for capital expenditures, the Board of Directors reviews scheduled maintenance and replacement studies, which produce reports evaluating different aspects of the property as it ages. Reports include the condition of retaining walls, the parkade, waterlines and fire hydrants. These reports allow the Board to prioritize capital spending for the coming year(s).
Last year’s resurfacing the parkade under building 60, as well as the near-completion of the retaining wall behind building 60 are recent examples of how these reports are useful for your Board to forge ahead in a pragmatic and fiscally responsible manner.
We hope this clarifies for those who are curious!

Registered Mail Box for Club Haus Office

The Club Haus Office now has a registered mail box. After 15 years, we felt it was about time!
Please note, this is of no consequence to residents or owners. Simco Property Management remains your primary contact for all things operations and finance.

Summer Sizzle + Stampede Brekkie

July 10, 2023cigarettes, Condo Control Central, Contact Directory, parkade, Pet Owners, service requests, smoking, stampede breakfastClare McWilliams

RSVP BY WEDNESDAY
Join us for Red Haus’ Inaugural Stampede Breakfast

Your Board of Directors is proud to be hosting its inaugural Stampede Breakfast this coming Saturday. Come by and enjoy a traditional pancake brekkie, connect with your neighbours, and celebrate our community spirit.
This is a complimentary event for Red Haus residents and their guests, y’all.

RSVP by
Wednesday July, 12

There are TWO ways to RSVP:
By Email office@redhauscondos.com OR By calling (403) 969 9200.
Please confirm the number a guests in your party. Each guest will receive a raffle ticket for the chance to win prizes.
Tickets can be picked up at the Site Office during office hours by Friday at 4:00pm

LOCATION
Club Haus Garden

DATE
Saturday, July 15

TIME
8:30AM - 11:00AM

Housekeeping
Optimizing our space and operations for the collective pride of all residents

Refer to Contact Directory to Expedite Response Times

Back in March 2022, each Red Haus unit received a postcard through their door with a magnet affixed for your fridge. Please reference this directory for all Red Haus related questions or concerns for faster response times and resolutions.
We ask owners and residents to lean into Condo Control to submit service requests and complaints. It provides access to a broader support team, an actionable paper trail, and trackable timeline. Condo Control is an extension of our management team — your digital concierge per say. Directing service requests and complaints there will ensure faster turnaround time. The Property Manager and Maintenance Supervisor will direct you here also.
Log into Condo Control **here**. Don’t have a password? Contact the Property Manager for access.

Salvation Army or Goodwill, Never Our Lobby or Waste Huts

Though often well intentioned, “FREE”or donated items must not be left on common property for other residents.
Please resist using waste huts and lobbies for the disposal of household refuse, like furniture or electronic items.
These items must be disposed of off-site or donated to the likes of the Salvation Army or Goodwill. The onus lies with the resident, not the Condo Corporation to remove these items from the property.
**Violators will face fines of $250 per occurrence.**

Safe Cigarette and Joint Disposal

Flicking butts from patios and building exits onto common property carries serve fines. Cameras and resident intel make it very simple to locate the source.
Not only is it considered littering, cigarette and joint butts also present a very real fire hazard to this community. With above-seasonal temperatures, fires are higher risk, so management will be paying closer attention.
Safe disposal of cigarettes (yours and your guests) is your responsibility. Thank you for your vigilance.
**Violators will face fines of $250 per occurrence.**

Mandatory Dog Waste Clean-Up

Though a seemingly a logical act, there are residents at Red Haus who reguarly fail to pick up after their dog on common property.
With five waste stations (and free poop bags provided), there is absolutely *no excuse* for not picking up after your dog, ever; this is a basic condition of having a dog at Red Haus.
Kindly dispose of waste at a one of these pet waste stations. *Do not dispose of pet waste in lobby waste bins.*
For on-lookers, please call-out these residents and report them — the contamination of our community space is never acceptable or tolerated.
As a courtesy to fellow residents, please help us minimize property damage and foul odours at entrances and exits by discouraging your dog to urinate or defecate immediately upon leaving these doors. If necessary, carry your pet 20+ feet away from the building – we have a large property to explore for dogs and their owners alike.
**Violators will face fines of $250 per occurrence.**

Parkade Stalls are for Vehicles Only, Not for Storage or Waste

Stalls are for vehicles only. Your registered parking spot *may not* be used for storage of any kind or contain debris.
Our Maintenance Supervisor conducts random parking stall inspections, or when clutter is reported. Fines are issued for non-compliance.

Onus on Owners to Inform Tenants of Policies + Bylaws

Whether your tenant is new or long-term, it is the responsibility of the owner to ensure that your tenant is properly informed of polices and bylaws.

It is also the owner’s responsibility to register their tenant with the property manager and update relevant information as it changes.

**Tenants who are inaccurately registered with the property manager trigger a fine to the owner of $250 per occurrence.**

Spring Clean: AGM Recap & Outdoor Space Prep

May 15, 2023Pet Owners, Green Space Improvement, patio furniature, parkade, service requests, patio cleaning, online formsClare McWilliams

Spring Clean at Red Haus

Greetings neighbours,

I’d like to sincerely thank everyone who attended our 2023 AGM (held on May 8), a review of the year’s operational and capital activities, as well as our financial position. Once minutes are completed, they will be made available on the Govenmance page and on Condo Control.

In the interim, I’d like to highlight some of the take aways, as well as the directives we’ve championed this year to enhance the quality of life, security, and financial stability of our community and Corporation.

The 2022 Board was re-elected in addition to welcoming two new volunteers, growing our Board from five to seven members. I attribute our collective success to the solidarity, diversity and relevant experience of this group. Greater bandwidth and depth of expertise will undoubtedly be of benefit to this community, and your investment.

Our directives generally fall into four categories, namely: operations, finance, communications and security.

First, from an operations perspective, the Board has reviewed all vender contracts this year to optimize value for day-to-day operations. This review has yielded a savings of $60,000 for the Corporation over last year’s spend.

Also of significance, following last year’s AGM, we passed necessary bylaw changes by way of Special Resolution vote. Had this vote not passed (which was certain had we not collected votes electronically), we were vulnerable to multiple $10,000 fines by the Province. To date, we are the only property in Calgary to achieve this through digital voting measures, thanks to the efforts of our communications consultant.

Secondly, from a financial perspective, in-spite of inflation and recessionary pressures, responsible fiscal management has made it unnecessary to increase condo fees for owners.

We’ve budgeted this year to update the resident’s lounge in the Club Haus. This has not been done since the building’s inception in 2007. We wish to remain competitive with other multi-residential complexes, but also enhance opportunities for residents to connect with other residents (through clubs) and to provide a polished space for personal and private events.

We invested in additional equipment in the gym to expand your options and elevate your at-home work outs.

Thirdly, for enhanced owner & resident communications, we’ve recently converted all necessary forms from printable PDFs to fillable electronic forms, which significantly eases the submission process.

We’ve also had to bring our forms and policies up-to-date to align with our revised bylaws. Visit the Forms page to update owner and tenant information. Also watch your inbox and mailbox for updated policy information.

We’ve produced six newsletters this past year, that serve to update owners and residents regarding capital and operational spends, bylaw infractions and property maintenance updates. This information is mirrored on memo boards and digital signage for your convenience and awareness.

Fourth and lastly, to further enhance security, we’ve upgraded our security software so that we might more easily identify trespassers, vandals and those failing to fob into the parkade.

It’s been a pleasure serving you and this community. We will endeavour, as always, to move this community forward in a safe, thoughtful and fiscally responsible manner.

As we transition into summer and enjoy more time outdoors — and on our patios — we ask that you take note of the spring cleaning reminders below as they relate to safety, respectful noise levels and common bylaw infractions.

— Don McKenzie | President, Red Haus Board of Directors

Spring Clean Check List
Preparing our patios and shared green space for collective enjoyment

Patio Furniture Do’s + Don’ts

**Permitted on my patio…**
Gas BBQs only
Bistro set and/or patio-intended furniture
Free-standing planters with saucers (to catch water)
Railing-hanging planters (inward-facing only)
Safe disposal of smoking material
Considerate noise levels 24/7

**NOT permitted on my patio…**
Propane BBQs or hybachis (extreme fire hazard)
String lights*
Bicycles or tricycles
Waste or recycling containers
Pee pads for pets
Bird feeders
Disposing cigarette butts off patio, onto green space
*Anything* attached to property siding or patio ceilings
*Exceptions for string lights are made during the holidays only

Feeding Birds is Not Permitted

Though kind and enjoyable, feeding birds from your patio or on common property invites costly nest and pest remediation. To date, pigeons have cost the Corporation literally thousands of dollars and we must do all we can to limit the damage they can cause. Smaller birds bring the bigger ones…
We must therefor strongly discourage bird feeders or bird feeding of any kind on your patio or on common property.
Thank you for your understanding and anticipated cooperation.

Considerate Patio Cleaning

We all take pride in our outdoor spaces. So as you clean your patio this spring and summer, we ask that you be extra mindful of the patios below you.

**When mopping your patio**, **kindly refrain from pushing dirty water off the sides** — unbeknownst to you, this soapy mess showers down on your neighbour’s space below, who would appreciate their tidy patio kept that way.

Patio Planter Reminders

As you begin to flex your green thumb and beautify your patio space, bylaws stipulate the following for planters:
- Planters and flower pots must be free standing. They may not be suspended from building siding;
- Railing planters are permitted, but must face inward (towards your unit). Damage caused to railings by planters will be the resident’s responsibility;
- Planters **with saucers** will minimize staining to your patio floor and will also catch water, that will otherwise spill onto the patio below. Kindly make every effort to ensure this doesn’t happen, so not to disturb neighbour’s property

If you Flick, we will Fine

Flicking cigarette butts from patios and building exits onto common property carries serve fines. Cameras and resident intel make it very simple to locate the source.
Not only is it considered littering, cigarettes also present a very real fire hazard to this community. With above-seasonal temperatures, fires are higher risk, so management will be paying closer attention.
Safe disposal of cigarettes (yours and your guests) is your responsibility. Thank you for your vigilance.

Green Space Clean-Up Underway

To welcome new growth and spring blooms, tending to property green space and garden beds has begun. The irrigation system has been blown-out, weeding and pruning is complete, we are topping up gravel and mulch areas, and replacing damaged grass from ice-melt and dog urine.
Here’s to picnics and taking time to spell the… lilac!

Upcoming Power Washing of Windows & Siding

Professional cleaning of siding and windows is scheduled for this month. Simco will be communicating dates, times and instructions, so please watch you inboxes.
On cleaning day, kindly ensure that windows are closed. Anything you don’t wish to get wet or damaged, please be sure to move inside. The cleaning company or Corporation is not responsible for damage caused to your personal property.
Patios are the owners/resident’s responsibility to remain clean and tidy. Unsightly or unsanitary patio spaces are subject to fines.

No Dogs on Garden Beds

With all the pathways and green space on Red Haus property, please refrain from allowing your dog(s) to trample property garden beds. Let’s protect the flowers.
Also, there are five dog waste stations located through the property. Dog owners are expected to use the biodegradable bags provided at each station (or your own). Please dispose of dog waste at one of these pet waste stations. *Do not dispose of pet waste in other waste bins.*
To minimize grass damage and odour at exists, we ask that dogs are lead (or carried) 20+ feet from doorways in consideration of fellow residents.

Bicycle Cage Access

A secure bicycle storage unit is located in the parkade for resident convenience and additional space.
Simply complete a Bicycle Cage Form HERE and return it to the Maintenance Supervisor. You will receive a bike tag and access information
**Please be sure to lock the gate properly behind you for the protection of other’s property.** (Change the numbers then clench the lock closed.)

Parking Stall Inspections

Parking stalls must be free of all debris and stains at all times. Storage of any kind is not permitted in front of your vehicle. *Stalls are for vehicles only.*
We will be conducting random parking stall inspections throughout May and June. Fines will be issued for non-compliance.

Forms are Now Digital

Put your pens and scanners away — hooray! Your Board has focused this year on simplifying the form submission process for owners and residents. Whether its registering your pet or parkade parking, booking a move, or green-lighting a renovation, forms can now be submitted through the Forms page. Please a take a moment to review and submit any forms that are out of date or have yet to be completed.
Forms may also be completed via Condo Control.

Condo Control for Service Requests + Complaints

We are asking owners and residents to lean into Condo Control to submit service requests and complaints. It provides access to a broader support team, an actionable paper trail, and trackable timeline. Condo Control is an extension of our management team — your digital concierge, so directing service requests and complaints there will ensure faster turnaround time. The Property Manager and Maintenance Supervisor will direct you here also.
Log into Condo Control here. Don’t have a password? Contact the Property Manager for access.

AGM. Clubs. Moves. Oh My!

March 17, 2023dart leagueClare McWilliams

HOUSEKEEPING

Dart and Cribbage League

New and seasoned players are welcome! We’ll play 501, 301, Killer, Cricket. Flex your crib rhetoric: “You’re such a pone!” “One for his nobs” “Box, Kitty, Muggins, Cutthroat”
WHEN: Tuesdays
TIME: 7:00 PM
WHERE: Club Haus Lounge (second floor)

2-Hour Limit for Food Deliveries

Food deliveries are often left for residents in the entry vestibules for multiple hours after drop-off — even days at a time, bringing with them unwelcome odours and pests.
**Residents have 2 hours from the delivery receipt to collect their food or it will be disposed of.**
Thank you for your attention and consideration.

More Joy & Light, Less Bah Humbug

December 5, 2022my red roof, owner newsletter, resident newsletter, holiday 2022Clare McWilliams

My Red Roof | President’s Letter
The Return of Festive Cheer & Sparkle (Together)

Happy Holidays, neighbour!

In spite of the rush-here, rush-there nature of the season, we invite you to take a moment to find joy and a little sparkle in and around our community this month, beginning this week with our Holiday Open Haus. We’ve got lots of great reminders and information in this issue including revised holiday hours for the site office (provided below), some key “holiday housekeeping” items and we’ve outlined how bylaw offences work along with the most common infractions — definitely more joy, less bah humbug.

Holiday Open Haus, it’s backkkkkkk!
We’re happy to announce the return of Red Haus’ Holiday Open Haus. Hosted by your volunteer Board of Directors, residents are invited to pop in for some holiday cheer. Come put a name to a familiar face and meet your neighbours.

WHEN: Wednesday, December 7
WHERE: Club Haus lounge (second floor)
TIME: 6:30-8:30PM

Halloween Party Fun. Our first-ever Halloween celebration at Red Haus was a huge success! I’d like to thank Lynn and Mike Roberts for organizing the children’s trick-or-treat stop at the Club Haus, Kathy Polivchuk for her help, and to everyone who contributed candy. Over 30 families attended — and two families, new comers to Canada, were experiencing Halloween for the first time! Truly magical.

Condo-Happy Dog Training Debrief. We were thrilled to have 15 dog owners join us for an informative evening with Crystal Hincks of Ground Work Dog Training. Feedback was very positive. She provided us with skills to help our dogs bark less, be more confident and generally display better manners in common areas — win, win.

I wish you a safe and festive holiday season with friends and family. May the next year bring abundance and (more) joy.

Merry Christmas, everyone.

— Don McKenzie | President, Red Haus Board of Directors

OnSite Office Holiday Hours
Revised Office Hours for your Onsite Maintenance Supervisor

REVISED HOURS
8:30AM - 12:30PM
December 23, 30

CLOSED
December 24, 25, 26, 30
January 1, 2, 6

Holiday Housekeeping
The holidays are celebrated in wonderfully different ways. At Red Haus, we honour and respect all traditions and cultural diversity while also needing to balance our bylaws. We appreciate your reciprocity.

Party Season & Festive Noise

Gathering with friends and loved ones is what makes the holiday season so wonderful. We also know that with larger gatherings (and liquid merriment), noise levels tend to rise. As such, we ask that you be extra mindful of music and guest volume. Unlike city bylaws that restrict persistent or “nuisance noise” from 10PM-7AM Monday - Saturday and 10PM- 9AM on Sundays and Holidays, **“reasonable noise levels” are enforced 24/7 at Red Haus.**

Pending the severity and length of the disturbance, residents must submit a noise complaint through Condo Control if you would like it formally addressed by the Property Manager. Include the disturbance date, duration and noise characteristics. In addition, **if late-night partying or a domestic disturbance occurs, call 911.**
As an alternative, the Club Haus provides an ideal space for parties, where noise levels are more contained. Check Club Haus availability on Condo Control and consider booking the space for your holiday party or gathering!

Bylaw Infraction Fining Process

FIRST OFFENCE
Before a fine is issued, a warning sanction is first provided to the unit owner with a timeline for correction. If the bylaw violation isn’t corrected by the timeline provided, a fine of $250 will be levied. If the tenant of the unit owner is allegedly in violation, sanctions will also be served to the tenant and said sanction will specify if the owner, tenant or both are liable for payment of the monetary sanction.

SECOND OFFENCE
Second-time offences receive a monetary sanction of $250 without warning. This will also include a timeline for correction. If the violation isn’t corrected by the timeline provided, an additional escalated fine of $500 will be levied.

ADDITIONAL OFFENCE
With each additional violation and disregard of the timeline offered, the amount of the levied fine will escalate by $250 per occurrence.

CHARGE-BACKS
Red Haus will repair any damages caused by a resident or their pets to common property and charge all costs back to the responsible unit owner. Multiple occurrences will also result in monetary sanctions starting at $250.

Most Common Holiday Bylaw Infractions

DOG WASTE. HO! HO! **NO!!**

Hallways. Elevators. Lobbies. Doorways. Entrances. Dog pee and poop is left behind by pet owners D-A-I-L-Y.
During colder months, some dog owners are less timely in taking their furry friends outside. As a result, more accidents occur.
Dog owners are also observed opening exits for their pets without going outside themselves, and allowing their pet to soil doorways.
With FIVE poop bag dispensers throughout the property, there’s simply no reason for failing to pick-up after your dog. And with 1,000+ pairs of eyes potentially watching, you will be reported, eventually. *Violations can be reported as an Incident Request through Condo Control.*
**Dog owners, thank you for managing your pet responsibly:**
- Take your dog outside *frequently*
- Puppies, ill-trained or incontinent dogs should be carried
- Lead or carry your dog 20 feet away from the exit
- *Indoor accidents* are the pet owner’s responsibility
- *Outdoor waste* is the pet owner’s responsibly
- Infractions will result in a $250 fine per occurrence
- Unregistered pets will result in fines starting at $250
- YOU ARE ON CAMERA

Reporting Unhoused Trespassers

For security and safety for everybody involved, should you come across a vulnerable person seeking warmth and shelter on Red Haus property, please do not call the Property Manager or after-hours emergency line. Instead, we ask that you call the City of Calgary’s Downtown Outreach Additions Program, which travels anywhere in the city and offers shelter amongst many other services.

**DOAP Outreach Line (24/7):** **403 998 7388**.

Fall Flavours + Trick or Treat Time

October 3, 2022Condo Control Central, special resolution vote, AGM, Contact Directory, Freezing Pipes, Pet Owners, pet registration, waste disposal, winterizing, zone valvesClare McWilliams

LETTER FROM THE PRESIDENT

Happy Fall, friends:

We’ve settled into autumn routines with the changing of seasons and with it, seasonal housekeeping here at Red Haus.

As such, this issue of My Red Roof provides a laundry list of single action items intended to inform and support the safety and harmony of our community of 1,000-some neighbours.

Cannabis & Smoking. As for cigarettes, vaporizers, cigars and marijuana, we continue to ask that you smoke responsibly. Please be respectful of neighbors, for the containment of smoke odour, and for the safe disposal of butts.

Winterizing your unit:

Thermostat. Set your wall thermostat to the desired temperature (never less than 17C). It controls (opens and closes) the zone valve for heating to ensure regular hot water flow.

Zone Valve. It’s extremely important that this valve operate properly as to prevent freezing and bursting of the pipes. If your baseboard heaters do not feel warm when the thermostat is on, simply contact a plumber for immediate servicing.

Windows. Windows should remain closed during the winter, which not only helps to regulate the temperature in your unit, but also avoids baseboard heating-pipes from freezing and bursting.

Dryer Vent. Lint is a highly combustible material. To minimize dangerous build up in the dryer vent (which is higher in the winter due to those cozy sweaters), be sure to remove lint from the lint trap at the front of your dryer with each use. Also, regularly vacuum behind your dryer removing all lint discharge from the floor and surrounding the dryer vent. Should lint be visible from your exterior dryer vent flap (located on your patio wall), contact the Maintenance Supervisor for attention.

We’re especially thrilled have volunteers graciously organize a trick or treat stop at the Club Haus this Halloween. Details and RSVP info is below.

Happy Thanksgiving to you all.

— Don McKenzie | President, Red Haus Board of Directors

TRICK OR TREAT AT THE CLUB HAUS
Inviting Red Haus’ Little Ghouls & Goblins

Monday, October 31
5:00 - 7:30 PM
CLUB HAUS

On Halloween night, all mini Red Haus residents are invited to stop in at the Club Haus to show off their costumes and collect a candy bag! Volunteers have graciously donated candy for this event and will be handing out treat bags between 5:00-7:30PM.

If you too would like to donate candy for the children’s treat bags, please deliver store-bought, individually packaged treats to the Red Haus office by Friday, October 28.

For numbers, it will be enormously helpful for us to know how many children we can anticipate, so please confirm the number of littles you will be bringing over by Friday, October 28. RSVP at office@redhauscondos.com.

We look forward to providing a fun stop for the kids — thank you for your support and participation!

HOUSEKEEPING

Question? Refer to Contact Directory

Close Windows at Zero Degrees

As we see (and feel) the temperatures drop, we’re re-sharing some easy tips from our property’s plumber (Reggin Technical Services Ltd.) to avoid untimely emergency calls. In recent years, our property insurance has been significantly impacted by residents who fail to follow these steps and in doing so, put their unit and surrounding units at risk due to costly flood damage.
**Test & Test Again.** Turn your thermostat all the way up, then off (just temporarily while completing test). Check if your radiant heater (along baseboard) comes on when the temperature is increased, and off when decreased (which takes about one minute). If there is no change, there could be an issue with the zone valve or thermostat.
**Set & Forget at 17C.** Always have your thermostat set at 17C or higher. If you travel or leave your condo for any period of time, *never turn your heating off.*
**Listen closely.** Do you hear excessive noise when your radiant heater is turned on. If yes, this can indicate failing or failed components.
**Close Windows & Patio Doors.** This is tremendously important and is repeatedly the primary reason for flood damage every winter— *never, ever* open windows below freezing. When left open, cold air can freeze the radiant pipes below and freeze them, causing water pipes to burst.
**Have Easy Access to Plumber Contact.** Provide your tenant(s) with a preferred contractor contact list, include a plumber in the event of emergencies. Please remember, plumbers fees and costs stemming from flood damage is the responsibility or the occupant and owner.
**Psssst.** Be sure you have adequate Condo Insurance — both owners and renters require insurance, including flood damage.

REGGIN TECHNICAL SERVICES LTD.
Phone: (403) 287 2540

Disclaimer: Red Haus Corporation is not responsible for any related costs or outcomes resulting from services rendered by an owner or resident for inspection, repair or renovation services including Reggin Technical Services, its employees or its contractors.

Indoor Smokers + Air Purifiers

If you are a smoker and choose to smoke in your suite, it is also your responsibility to contain resulting smoke odour to your suite. As such, we are reminding smokers to invest in an air purifier. In consideration for your surrounding neighbours, especially those with allergies or asthma, we appreciate you keeping shared space smoke-free.
Products such as insulated electrical covers, foam for sealing around ventilation and pipes, and carbon-based air filter systems for doors and windows can help reduce the amount of odour and smoke leakage emanating from other units.
REMINDER: Disposing of butts off your patio and onto common property is illegal. Heavy fines can be levied.

Courteous Waste Disposal

Please be reminded that garbage, recycling and organic waste must be carried (not dragged) from your unit to the appropriate bin. En route, carpet stains have become a costly issue again due to leakage.
Kindly double-bag waste that may leak. Soiling common property is not only inconsiderate and unsanitary, but is costly to the Corporation for unscheduled clean-ups.
Should you witness waste left in the hallways and lobbies or remnants of waste leakage, please report it to the On-Site Supervisor via email here.

Preventable Wall & Door Damage

Though common spaces including lobbies, hallways and door casings are touched up periodically — this is infrequent maintenance. We ask that residents take more care to avoid damaging and marking common areas unnecessarily. Building 60 has become particularly bad.
Please be aware that with video evidence, the Board can impose fines from $500-$1,000 on units responsible for this damage.

Pick-Up After your Dog, Always

Though a seemingly a logical act, there are residents at Red Haus who reguarly fail to pick up after their dog on common property.
With five waste stations (and free poop bags provided), there is absolutely NO EXCUSE for not picking up after your dog, ever; this is a basic condition of having a dog at Red Haus.
For on-lookers, please call-out these residents and report them — the contamination of our community space is never acceptable or tolerated.

Levelling Up | Our Dog's Manners, Our Club Haus, Our Gym Offering

August 11, 2022moving, Pet Owners, pet registration, evacuation assistance, dog trainingClare McWilliams

AGM Recap + Its Patio Prep Time

June 7, 2022special resolution vote, waste disposal, Pet Owners, Furniture Dumping, COVID-19, book a move, Green Space Improvement, moving, patio furniatureClare McWilliams

SPECIAL RESOLUTION VOTE TO AMEND 2007 BYLAWS HAS PASSED

| Awaiting Land Title Registration to be Official |

SPECIAL RESOLUTION VOTE TO AMEND 2007 BYLAWS HAS PASSED | Awaiting Land Title Registration to be Official |

President’s Letter
Replay. Pause. Forward.

Greetings neighbours,

I’d like to thank everyone who attended the AGM held on May 30, our annual replay of the year’s happenings. We experienced record attendance between online and in-person owners or their proxies; its wonderful to see heightened owner engagement. It was an especially productive meeting this year thanks to the constructive and complimentary nature of owner questions and feedback. The yearly demands on this Board (in addition to the planning and execution of the AGM) are high, so thoughtful and respectful engagement by attendees is appreciated. Once Minutes are completed, they will be made available on the Govenmance page and on Condo Control.

The Board of Directors was re-elected. We’d like to extend a special thank you to Michele Mackay for her service in acting as Records Director for the past year. Once the amended bylaws are ratified by Land Titles, our Board head count will go from five to seven.

PAUSE AND REFLECT: Meeting Highlights

We were thrilled to announce at the meeting that the Special Resolution vote campaign to amend our 2007 bylaws has passed. The amended bylaws have been submitted to Land Titles and once ratified, will officially replace our existing bylaws. In the interim, both amended and existing bylaws are located on the Governance page of this website.
In spite of record inflation and post-pandemic economic recovery, our 2022 condo fees will NOT be increasing.
Further to this point, the Auditor’s review of our finances was especially glowing. Impressively, we are at 110% of our Reserve Fund requirements.

FORWARD WE GO: Upcoming Activity

Green-space clean-up starts in early June
Parkade has been resurfaced (just 1/8 of the surface required repair)
Roadway, Visitor Parking and Parkade pressure cleaning begins June 14 — watch your email for dates & times

As we transition into summer and enjoy more time outdoors — and on our patios — we ask that you take note of the housekeeping reminders below as they relate to safety, respectful noise levels and common bylaw infractions.

— Don McKenzie | President, Red Haus Board of Directors

Housekeeping

Summer Patio: Yays vs. Nays

YAYS…
Gas BBQ
Bistro Set
Free-standing planters
Railing-hanging planters (inward-facing only)
Safe disposal of smoking material
Considerate noise levels 24/7

NAYS…
Propane BBQs or hybachis (fire hazard)
String lights*
Bicycles or tricycles
Waste or recycling containers
Pee pads for pets
Bird feeders
*Exceptions for string lights are made during the holidays only

Mindful Mopping of Patios

We all take pride in our outdoor spaces. So as you clean your patio this spring and summer, we ask that you be extra mindful of the patios below you.

**When mopping your patio**, **kindly refrain from pushing dirty water off the sides** — unbeknownst to you, this soapy mess showers down on your neighbour’s space below, who would appreciate their tidy patio kept that way.

Call for Vinyl Decking Repairs

We are currently coordinating the repair of vinyl decking for units that require it.
**If the vinyl on your patio is cracked or lifting, please submit a Service Request on Condo Control** **by June 15**.

The Property Manager or Maintenance Supervisor will then coordinate contractor access with you.

Pressure Cleaning Begins June 14

Seasonal pressure cleaning of the roadway, guest parking and parkade will begin shortly. Please watch your inbox for a reminder of dates and times.
**JUNE 14 | Roadway & Visitor Parking**
All vehicles must be removed from outdoor stalls
8:00AM - 5:00PM
**JUNE 21 | Large Parkade (20, 60, 70)**
All vehicles must be removed during the following hours
8:00AM - 7:00PM
**JUNE 22 | Small Parkade (30)**
All vehicles must be removed during the following hours
8:00AM - 5:30PM
Please note that under NO circumstances are vehicles to be parked in the Fire Lanes, No Parking Zones or on the grass in any common areas.
Vehicles not moved by 8AM or improperly parked will be subject to ticket(s), towing, or both. In addition, a $150 charge-back will be applied to your unit to hire a contractor to clean your stall after-the-fact.

Thank you for your understanding and anticipated cooperation.

Special Assistance in the Event of Fire

For anyone requiring evacuaiton assistance by the fire department in the event of a fire, a request must be made with the Property Manager that includes your full name, building and suite number.
Your information is then manually added to a secured emergency binder in your respective lobby for Fire Department reference.

Fire Marshall Volunteers Needed

In the unlikely event of a fire, each building is required to have TWO designated residents as their Fire Marshalls.
This volunteer is generally responsible for directing first responders to secured Emergency Binders located in each building’s lobby, as well as directing residents to designated Muster Points.
Expressions of interest can be directed to the Property Manager. **Volunteers will receive training.**

Illegal Moves Carry Hefty Risk

All moves (in and out) MUST be registered *and* approved via Condo Control a minimum of 72hrs before your impending move.
Go to Condo Control > Amenity Booking > Select Building > Select Date > Check Availability > Complete booking form and pay $150 Security Fee.
Unsupervised or illegal moves pose a massive security risk to our community and carry a $500 fine per occurrence.
Watching an illegal move? Please report it immediately to the Property Manager, noting building, floor and room number where possible.

Dumping Electronics & Furniture

Please do not use waste paddocks and lobbies for the disposal of household items, like furniture or electronics.
These items must be disposed of off-site or donated to the likes of the Salvation Army or Goodwill. This is not the Corporation’s responsibility.
City fines are levied against the Corporation for such item removal, an unnecessary expense for us all. Please report “dumpers” to your Property Supervisor immediately.

Pick Up Dog Waste, Every Time

There are *five* dog waste stations located on the property. Dog owners are expected to use the biodegradable bags provided at each station (or your own).
**Please dispose of waste at one of these pet waste stations.** *Do not dispose of pet waste in other waste bins.*

Feeding Birds Results in Costly yet Avoidable Property Damage

Though kind and enjoyable, feeding birds on Red Haus property invites costly nest and pest remediation. To date, pigeons have cost the Corporation literally thousands of dollars and we must do all we can to limit the damage they can cause.
We must therefor strongly discourage bird feeders or bird feeding of any kind on your patio or on common property.
Thank you for your understanding and anticipated cooperation.

Vote Today to Smile Tomorrow

March 10, 2022special resolution vote, waste disposal, Pet Owners, Furniture Dumping, COVID-19, securityClare McWilliams

President’s Letter
Voting “yes” Secures your Investment and Home

Greetings neighbour,

Special Resolution Vote is in Progress. On February 2, your Board launched this property’s first ever Special Resolution vote — necessary to update our 2007 bylaws, which are currently ill equip to protect our collective and individual investments, as well as your rights as an owner.

This endeavour is a beast of an undertaking, requiring unprecedented commitment and time of your volunteer Board of Directors, preceded by efforts of other Boards. In respect and appreciation for these efforts, we ask for 30 seconds of your time to cast your vote here.

Perhaps you’re wondering where these proposed bylaw changes have come from. Has the Red Haus Board of Directors made these suggestions? ABSOLUTELY NOT. Proposed bylaw changes have been directed by the following parties:

The Province of Alberta’s new Condominium Property Act (updated in 2020); and
The Red Haus Corporation’s law firm of record, McLeod Law (who are experts in condominium bylaws)

The Board and Simco have made these specific changes (with explanations for these changes) available to owners since October 2021, inviting questions and feedback by year-end. Before casting your vote, we encourage your to read the Proposed Bylaw Changes above the online ballot.

Naturally, as member of condominium corporation, it’s the responsibility of each owner to participate, of which 75% must approve the bylaw changes in order to pass them. How many Red Haus owners are there? 483. So how many “yes” votes are needed to pass the new bylaws? 363. How many votes have been cast since February 2? 122. Clearly, your vote it vital to make this happen. Vote YES to better secure your investment and home.

Thank you for voting to move our property forward. Your vote is your voice. And every voice matters.

— Don McKenzie | President, Red Haus Board of Directors

Contact Directory Delivered
Easy Reference for Faster Response Times & Resolutions

Each Red Haus unit has now received a postcard through their door with a magnet affixed for your fridge. Please reference this directory for all Red Haus related questions or concerns for faster response times and resolutions.

Why have we provided a QR code on the magnet? First, because over the past two years, we’ve all become accustomed to using HR codes with our phones. Secondly, it was impossible to fit all relevent information on a magnet the size of a business card. And lastly, the webpage containing the Contact Directory informaton can be updated with the click of button — information on a magnet cannot.

Not sure how a QR code works?

Simply open your camera on your phone. Aim it at the HR code. Your camera will then read the code and connect you to the Contact Directory webpage automattically, which mirrors the information provided on the postcard.

Don’t have a camera on your mobile phone? The corporation’s website is provided below the QR code for easy reference. Simply go to the Contact page to determine who can best help you: Property Manager, Online Concierge or Maintenance Supervisor.

Housekeeping

Fines for Failing to Fob When Entering the Parking Garage

*Each vehicle* entering the parking garage is required to fob first. Piggybacking on the vehicle in front of you is not permitted and is finable.
Should you be followed into the garage by someone who did not fob, we ask that you simply take note of the time, date, colour, make and model of their vehicle and report this information to the Maintenance Supervisor.
**Remember: You’re on camera!**

Visitors Must Use Intercom for Security

Visitors can access our buildings either through their host’s Intercom system or by their host in person only.
When you are entering a building as a resident, visitors who you do not know may not enter with you. Politely ask to see their fob. If they don’t have one, explain that they’ll have to wait for their host to provide building access.
If your Intercom line is called, always confirm that you know the visitor you are buzzing in — you are responsible for whomever you allow into the building.

Calling for Resident Vigilance

Do to a rise in vehicle and storage locker break-ins, we are asking residents to increase their vigilance for the sake of community safety.
If you see something wrong or strange, report it.
Perpetrators are being let in through the parkade and through our main entrances, without you realizing. As mentioned above, report vehicles that follow you into the parkade without fobbing and simply don't let strangers in.
**Your attention and diligence is appreciated.**

Easing of COVID-19 Protocols

With Phase 2 of loosened COVID-19 public health restrictions effective on March 1, masking is no longer required in public areas at Red Haus including stairwells, elevators, hallways and the gym. Exceptions still include individuals testing positive for COVID-19 (during isolation period), as mandated by the Province.

Waste Disposal Protocol

Please be reminded that garbage, recycling and organic waste must be disposed in the correct bin. The Corporation is fined by the City when cross-contamination occurs, which unneccessarily impacts our bottom line.
Refuse may not be left on the floor of the waste hut for the someone else to move. This has become problematic and fines will be issued to guilty parties.
Kindly double-bag waste that may leak. Soiling common property is not only inconsiderate and unsanitary, but is costly to the Corporation for unscheduled clean-ups.
Should you witness waste left in hallways and lobbies or remnants of waste leakage, please report it to the Maintenance Supervisor immediately.

Choose Goodwill, Always

Though often well intentioned, “FREE”or donated items must not be left on common property for other residents.
Please resist using waste huts and lobbies for the disposal of household refuse, like furniture or electronic items.
These items must be disposed of off-site or donated to the likes of the Salvation Army or Goodwill. The onus lies with the resident, not the Condo Corporation.
**Violators will face fines of $250 per occurrence.**

Cleaning Up After your Dog

In accordance with our bylaws, pet waste must be picked-up and disposed of properly. There are *five* dog waste stations located on the property. Dog owners are expected to use the biodegradable bags provided at each station (or your own). *Dispose of waste at* at one of these pet waste stations. *Do not dispose of pet waste in lobby waste bins.*
As a courtesy to fellow residents, please help us minimize property damage and foul odours at entrances and exits by discouraging your dog to urinate or defecate immediately upon leaving these doors. If necessary, carry your pet away from the building – we have a large property to explore for dogs and their owners alike.
**Violators will face fines of $250 per occurrence.**

Don't Feed the Birds

Though a kind act, feeding birds on Red Haus property invites costly nest and pest remediation. To date, pigeons have cost the Corporation literally thousands of dollars and we must do all we can to limit the damage they can cause.
We must therefor strongly discourage bird feeders or bird feeding of any kind on your patio or on common property.
**Thank you for your understanding and anticipated cooperation.**

Ugly Sweaters, Comfort & Joy

December 19, 2021AGM, annual general meeting, CCC, christmas lights, Condo Control Central, COVID-19, Freezing Pipes, guest parking, holiday decor, parking passes, special resolution vote, visitor parking passes, winterizing, zone valvesClare McWilliams

President’s Letter
Ugly Sweaters, Comfort & Joy

Festive tidings, neighbour!

Donned in my ugly Christmas sweater with hot chocolate in-hand, we enter our second holiday season with both sugar plums and Covid19 realities dancing in our heads.

As we await returned restrictions with the new variant, we ask that you follow provincial and municipal guidelines as they are announced — and continue to mask-up in hallways, stairwells and elevators (anywhere on our property where two-metre distancing in not possible).

We look forward to resuming our Holiday Open Haus when we can once again gather together safely.

2021 AGM. We thank all who prioritized attending the AGM on October 26 either in-person or online. We broke all previous attendance records and will reply even greater participation in next month’s Special Resolution vote. You will have received Simco’s apology note addressing their technology challenges and the resulting impact on the quality of our meeting. We have been assured that this will not happen again.

As presented by the auditor, our property remains in a great financial position. This Board has continued to take an active role in supporting the renegotiating of service contracts to ensure the property’s best interests.

Review Period for New Draft Bylaws ends December 31. New Draft Bylaws have been available on the Governance page on our website and in the Library on Condo Control since October. These will remain here until December 31 for your review and feedback prior to a Special Resolution vote will follow in January 2022. We have also included a summary of the changes for ease. Please email your bylaw related questions to redhausbylaws@gmail.com. Stay tuned for Special Resolution instructions and timelines in the early new year.

Operational Roles & Contact List. Kindly watch your inbox and front door for a directory connecting common tasks with the best contact person. This is intended to better clarify who-does-what and to also improve the efficiency and response time by our management team.

Open Windows = Bah Humbug. This is your seasonal reminder to close windows during cold spells, please. We’re re-sharing our resident plumbing company’s advise on how to avoid making a Scrooge of yourself (and your neighbours) with “5 Ways to Avoid Floods in Cold Weather.” Flood damage from burst radiator pipes is not only costly to you (and the Corporation) but presents a gross inconvenience for those living around you (generally below you).

We wish you a safe and festive holiday season with friends and family, or one of reflective solitude. I humbly raise my mug to you, our community that is Red Haus.

— Don McKenzie | President, Red Haus Board of Directors

Contact Directory
Your Guide to Faster Response Times & Resolutions

Contact directory

5 Ways to Avoid Unit Floods in Cold Weather
Reggin Technical Services Ltd.

As we see (and feel) the temperatures plummet, we’re re-sharing some easy tips from our property’s plumber (Reggin Technical Services Ltd.) to avoid untimely emergency calls. In recent years, our property insurance has been significantly impacted by residents who fail to follow these steps and in doing so, put their unit and surrounding units at risk due to costly flood damage.

Test & Test Again. Turn your thermostat all the way up, then off (just temporarily while completing test). Check if your radiant heater (along baseboard) comes on when the temperature is increased, and off when decreased (which takes about one minute). If there is no change, there could be an issue with the zone valve or thermostat.
Set & Forget at 17C. Always have your thermostat set at 17C or higher. If you travel or leave your condo for any period of time, never turn your heating off.
Listen closely. Do you hear excessive noice when your radiant heater is turned on. If yes, this can indicate failing or failed components.
Close Windows & Patio Doors. This is tremendously important and is repeatedly the primary reason for flood damage every winter— never, ever open windows below freezing. When left open, cold air can freeze the radiant pipes below and freeze them, causing water pipes to burst.
Have Easy Access to Plumber Contact. Provide your tenant(s) with a preferred contractor contact list, include a plumber in the event of emergencies. Please remember, plumbers fees and costs stemming from flood damage is the responsibility or the occupant and owner.

Psssst. Be sure to ask Santa for adequate Condo Insurance. If he won’t be bringing it… then be sure to ask your insurance company — both owners and renters require insurance, including flood damage.

REGGIN TECHNICAL SERVICES LTD.
Phone: (403) 287 2540

Disclaimer: Red Haus Corporation is not responsible for any related costs or outcomes resulting from services rendered by an owner or resident for inspection, repair or renovation services including Reggin Technical Services, its employees or its contractors.

Housekeeping

Real Trees = Naughty List

Due to extreme fire hazard, real Christmas trees are prohibited in your suite. Please know that fines will be enforced.

Masks Still Recommended

Please continue to wear your mask in common areas where two-metre distancing is not possible: hallways, stairwells and elevators. We appreciate your cooperation as danger of the new variant becomes more clear.

Bylaw Review Open Until
December 31

NEW Draft bylaws have been available for review since October on both the Governance page as well as on Condo Control. There is a summary of the changes provided for ease. They will remain posted for your review and comment until December 31. Email your bylaw related questions to redhausbylaws@gmail.com.
Required by law, our existing bylaws must now align with the new Condominium Property Act by Special Resolution vote in January 2022. This has been a lengthly, exhaustive and costly exercise to get us to this point, significantly delayed by COVID-19 restrictions. Now that we’re here, we will require 75% of Red Haus owners to ratify these updates by way of a Special Resolution. A Special Resolution requires approval of at least 75% of people entitled to vote and representing at least 75% of total unit factors. Stay tuned for voting details.

Wreaths May Not Face
Hallways, Ho! Ho! No!

Holiday wreaths may not be hung on the OUTSIDE of front doors. *Inward-facing is totally fine.*

Holiday Lights

Christmas lights may be strung from patio railings from December 1- January 15.
NOTE: Infraction fines will be issued for non-compliance.

Visitor Parking Passes

Visitor parking passes can be issued through the Onsite Concierge service through Condo Control.
NOTE: There is a 12-Night Per Month Limit for these passes.

Pumpkin Spice and AGM Nice

October 22, 2021Condo Control Central, special resolution vote, late move booking, book a move, annual general meeting, AGMClare McWilliams

PRESIDENT’S LETTER

Happy Fall, friends:

It’s a BIG spicy month for our property, it’s governance, and it’s direction. As such, I’m asking for unprecedented owner (or proxy) support at our AGM on October 26, please.

With changes to the Condominium Property Act (that impact our bylaws and governance) coupled by an impending Special Resolution vote and ongoing operational challenges, we truly need increased owner engagement in the coming weeks. For transparency, I think it would be helpful to share your Board’s primary pain points with you. Your understanding and anticipated action will enable us to more effectively and efficiently serve this community.

Owner Apathy: I know this all too well from personal experience, that until you are on this Board of Directors, it’s impossible to understand everything that goes on behind the scenes. It’s easier to spot perceived shortcomings instead of progress, and then simply disengage — the reality is, you’re not privy to the hundreds of hours spent by your volunteer Board solving capital and operational challenges for the fiscal benefit and safety of this community. Given the size and age of our property, this Board of Directors has developed a reputation as one of the most involved in the city; not by choice, but necessity. Trust that we are fighting the good fight for you.

You might assume that because we pay handsomely for a property management company, that they do everything for us — and that your volunteer Board simply attends a monthly meeting. The reality is, all property mangers have multiple properties under their purview at all times. As much as a property of our size warrants 100% of a property manager’s time and resources, this simply isn’t how their business model works. Knowing this, you might now empathize with your property manager a little more, and also understand why this Board is as involved as it is. Herein lies the paradox of external property management. We work within its limitations.

Outdated Owner and Tenant Contact Information: Though it is the responsibility of the property manager to contact owners with relevant property information, they are only as good as the information they have on file. And the accuracy of owner (and tenant) information is poor. As an owner at Red Haus, bylaws require that you provide up-to-date phone numbers, email, mailing address (if you live off-site), pet and vehicle registration and tenant info. This can be done via Condo Control or with your property manager. Please use the AGM as a personal deadline to ensure Simco has all they need to ensure you — and your tenant — are kept in the know.

Streamlining Support. It’s become apparent that owners and residents are not clear who they should be contacting — the onsite supervisor or property manager or Condo Control (Simco’s communications portal) — when you are experiencing a billing issue, a move, noise complaint etc. The inefficiency of this process has increased response times, which the Board would like to rectify. We have sought external support to help us simplify and streamline these roles. As such, we will be rolling out a promotional campaign in the coming weeks through email and onsite signage. You'll also find a handy directory under your door for ease.

Upcoming Special Resolution Vote. Required by law, our existing bylaws must now align with the new Condominium Property Act. This has been a lengthly, exhaustive and costly exercise to get us to this point, significantly delayed by COVID-19 restrictions. Now that we’re here, we now require 75% of Red Haus owners to ratify these updates by way of a Special Resolution. I must reiterate, this is not an optional exercise — the amendments to our new bylaws must be approved. (A Special Resolution requires approval of at least 75% of people entitled to vote and representing at least 75% of total unit factors.)

Should revisions to our bylaws be received from the lawyers in time for our AGM, we will have our first vote then. If they are not, we will communicate voting options in coming weeks, and continue to do so until our 75% quota is met.

Thank you kindly for your attention. We look forward to seeing you in-person or virtually this week and your support in improving our ability to serve you.

— Don McKenzie | President, Red Haus Board of Directors

ANNUAL GENERAL MEETING
In-Person & Virtual Options

Tuesday, October 26, 2021
6:00 PM CHECK-IN / 6:30 PM START

Royal Oak Victory Church, 450 Royal Oak Drive NW
Virtually via Zoom

Bill 53 (passed March 26, 2021) now allows the Condominium Corporation to hold AGMs virtually. The Board has opted for a virtual option for two reasons: general safety and higher attendance.

In-person meeting owners and proxies will be required to wear a mask, to social distance inside the venue, and be seated six feet apart from each other. If you are planning to attend in person, you will be required to sign a release form prepared by Scott Venturo Rudakoff LLP.

Notice of AGM has been sent to owners, which contains:

Virtual Login Instructions (bottom of package), Agenda, Proxy Form, Copy of the AGM Minutes of the September 28, 2020, Audited Financial statement from November 30, 2020, Report on the Reserve Fund Expenditures for the past fiscal year and the plan for the fiscal year, Copy of the Budget for December 1, 2020 to November 30, 2021, Board Candidate Profile, Special Resolution to Amend Bylaws, Send Us Your Questions (to be submitted by October 19).

If you have NOT received your Notice of AGM package either via surface mail or email, please contact Property Manager, Leisa Reinwald by email (redhaus@simcomgt.com) or phone, (403) 234 0166, ext 4062.

HOUSEKEEPING

Call for Two New Board Roles

To align with the Condominium Property Act, unit factors and increased responsibility placed on condo boards, the Red Haus Board of Directors is required to add two additional positions — moving us from five to seven positions.
One of these roles will include a Privacy Officer position. This role will be responsible for ensuring the Corporation and property management company adheres to the Personal Information Protection Act (PIPA) when collecting, using and disclosing personal information of Red Haus owners and residents.
**The election of these roles (and your Board) takes place at the AGM.**
More information regarding PIPA and condo corporations is available here.

Process for Booking Moves

**All moves must be booked a minimum of 72 hours in advance with the OnSite Supervisor, or Late Move Fee applies.**
To book your move, submit Move Form + Moving Fee to the Site Office.
Move Policy & Delivery form is available at redhauscondos.com OR on Condo Control Central (Simco’s portal).
Moving Fee: $150 / Late Moving Fee: $300*
Cash or Cheque via Site Office
Credit Card accepted via Condo Control Central
*Fees are non-refundable. Pays for security guard.*
*Late Moving Fee is required for moves booked within 72 hours
Once confirmation by the security guard company is received, you will be notified that your move is approved and successfully booked.

Sun Beams. Elbow Bumps

July 29, 2021Green Space Improvement, COVID-19, Condo Control Central, bylaw committeeClare McWilliams

PRESIDENT’S LETTER

Summer greetings, friends:

Grilling, camping, river floating — with Stampede in the dust, summer’s in full swing, ya’ll. And with COVID-19 restrictions lifting and we begin to regain a resemblance of normalcy, your Board of Directors and property manager (Simco Management) remain busy with scheduled, proactive and reactive Red Haus maintenance and activities.

IS YOUR CONTACT INFO CURRENT? Your inboxes contain the day-to-day correspondence and updates from Simco Management. If you’e not receiving emails, including newsletter notifications, contact the property manager to confirm the accuracy of your contact details. Remember, ensuring they have your current contact information, along with your tenant information, is your responsibility as an owner. Tenants are strongly encouraged to contact the property manager with their information too!

AGM IS COMING. In our previous newsletter, we announced that a Virtual AGM was in the works as Simco’s communications portal Condo Control can take AGMs online. We’ve since decided to host a hybrid AGM this fall — in person and online (live-streamed with interactivity). If you think you’d like to attend the AGM virtually, you will need a Condo Control account. If you do not yet have an account, please contact your property manager to create one.

PROPERTY MANAGER
Leisa Reinwald
(403) 234 0166, ext. 4062
redhaus@simcomgt.com

BOARD MEMBER CHANGE. After three dedicated years on the Board of Directors, Michele Mackay has resigned. Her attention to detail, organization, and collaborative spirit have been invaluable assets to the Board (as Secretary) and the greater Red Haus community. You will be sorely missed, Michele — happy retirement!

We’re very pleased to introduce Mel Tiede as the newest addition to the Board of Directors. He brings over 25 years as a Certified Professional Accountant. He will fill the position of Treasurer — welcome aboard, Mel.

BYLAW COMMITTEE. We are still seeking volunteers to form a Bylaw Committee. Red Haus bylaws require updating to reflect the new Condominium Act and we need the support of this community to make this happen. Many hands make light work! Please contact Leisa Reinwald with your interest.

In service,

— Don McKenzie | President, Red Haus Board of Directors

AGM: IN-PERSON/ONLINE HYBRID
Stay Tuned for Details & Elbow Bumps

As previously expressed, your Board of Directors and Simco Management are currently aligning logistics, technology and bylaw requirements in order to host this year’s AGM in the safest and most inclusive manner possible. In order to abide by existing (and anticipated) COVID-19 protocols, we have decided to host an in-person AGM (up to legal gathering capacity) that will be live-streamed through Condo Control.

Written notice will be provided to owners and mortgagees soon. This notice will also include copies of financial statements for the preceding fiscal year, annual report on the reserve fund, annual budget for the next fiscal year,
as well as quorum and proxy details.

We appreciate your patience and look forward to seeing you all soon.

HOUSEKEEPING

Road Work is Complete

The swale on Royal Oak Plaza has been repaired and speed bumps built up and repainted to slow vehicles.

Please abide by speed limits. With children on summer holidays and residents working from home, there is more foot traffic to watch for and protect.

RH Gardening-2.png — Everything's Coming Up… Lilacs!

Each growing season, the Board allocates budget to maintain and enhance our property’s green space. We do this for our collective enjoyment, but also for curb appeal.
This season’s green space refresh was divided into two phases: grass improvement and perennial planting.
Now that grass areas have been re-seeded and sod replaced, landscapers are moving onto phase two — tree and perennial planting.
Within the next couple of weeks, you’ll see the introduction of Korean lilac, white lilac and over 100 perennials going in. All in plenty of time to take root for next year when they’ll put on a fragrant and colourful show from spring time, to summer, to fall.

RH Bird Feeder.png — Please Don’t Feed the Birds

Bird watching from our homes is a relaxing, reflective experience. Feeding the birds, though a kind act, unfortately invites costly nest and pest remediation. To date, pigeons have cost the Corporation literally thousands of dollars and we must do all we can to limit the damage they can cause.
We must therefor strongly discourage bird feeders or bird feeding of any kind on your patio or on common property.
**Thank you for your understanding and anticipated cooperation!**

Red Roof. Blue Skies.

May 25, 2021bylaw committee, COVID-19, guest parking, parking passes, visitor parking passes, Condo Control Central, CCC, patio furniatureClare McWilliams

President’s Letter
Volunteers, Service Efficiency & Blue Skies

Greetings friends:

With spring blossoms, patio season, and continued COVID protocols in place, we have plenty of important housekeeping items to keep you informed and our community happily humming.

Of importance to Corporation governance, we’re seeking volunteers for the following roles to ensure continued “blue skies” for everyone in this community.

BOARD VACANCY. With a virtual AGM approaching (details are coming), there will be a vacancy on the Board of Directors. If you’re community minded, enjoy fullfilling work, and want to make a difference, we want to hear from you! Board experience isn’t necessary.

BYLAW COMMITTEE. We are seeking volunteers to form a Bylaw Committee. Red Haus bylaws require updating to reflect the new Condominium Act and we need the support of this community to make this happen. Many hands make light work…

Please express your interest to Property Manager, Leisa Reinwald, at RedHaus@simcomgt.com or 403 234 0166, ext 4062.

INCREASE SERVICE EFFICIENCY. If you’re not using Condo Control Central already (Simco’s communications portal, CCC), you’re missing out. It makes life much easier and efficient for you and our Property Manager. Report a noise complaint. Track a property repair. Request a visitor parking pass. Make an online payment. Submit your requests through CCC for faster response times and easy tracking. Help us, help you! Download the app, login or register at www.condocontrolcentral.com. Give it a try, you’ll see.

With optimism and efficiency,

— Don McKenzie | President, Red Haus Board of Directors

Virtual AGM to be Announced
Stay Tuned for Details

Your Board of Directors and Simco Management are currently aligning logistics, technology and bylaw requirements in order to host this year’s AGM virtually. Please watch your inbox for more information.

Written notice will be provided to owners and mortgagees soon. This notice will also include copies of financial statements for the preceding fiscal year, annual report on the reserve fund, annual budget for the next fiscal year, as well as quorum and proxy details.

We look forward to seeing you all soon, albeit behind our screens (bottoms optional, obviously).

Housekeeping

Parkade Cleaning & Line Painting

Vehicles are to be removed from the following areas during the time frames specified below. Vehicles not moved by 8AM (or illegally parked) will be ticketed, towed, or both. No exceptions will be made.
**Outdoor Visitor Parking Stalls**
TUESDAY, MAY 25 *Weather Permitting*
8AM - 4PM
**Large Parkade (Building 20, 60 & 70)**
WEDNESDAY, MAY 26
8AM - 7PM
**Small Parkade (Building 30)**
THURSDAY, MAY 27
8AM -5:30PM
*Under no circumstances may vehicles be parked in Fire Lanes, “No Parking Zones” or on property grass.*
*The Corporation is not responsible for damage caused to vehicles or stall contents not removed.*
Thank you for your understanding and anticipated cooperation!

Untitled design.png — Window Cleaning Schedule

**Building 60 & 70**
TUESDAY, JUNE 15
WEDNESDAY, JUNE 16
THURSDAY, JUNE 17
**Buildings 20 & 30**
FRIDAY, JUNE 18
MONDAY, JUNE 21
TUESDAY, JUNE 23
**Club Haus**
SATURDAY, JUNE 19
*Please make sure all inaccessible windows are closed. If they are open, they will not be cleaned.*
*Windows that are accessible by residents on patios and balconies are to be cleaned by each unit. (They will NOT be cleaned by the contractor.)*
*This schedule is subject to change based on the weather.*
**Thank you for your understanding and anticipated cooperation!**

RH Security Cameras.png — Respectful Peace of Mind

As previously communicated by Simco Management, over the past month, you may have noticed security contractors installing of new cameras in lobbies, hallways, stairwells, and courtyard.
Pursuant to our bylaws and the Condominium Act, the Corporation is obligated to respect collective security and resident privacy, as well prevent imminent property damage. We have increased our camera count and coverage area accordingly.
Cameras will allow us to better levy fines for illegal moves, dog accidents, theft, vandalism, smoking in common areas, and unauthorized entry of non-residents.
Should you have any questions or concerns regarding increased surveillance, please contact your property manager.

RH Masks.png — Masks are Still Mandatory

**When in common areas, residents and guests are still required to wear masks at all times.** It has been observed that mask-wearing has become lax on Red Haus property. This is NOT optional, it remains provincially mandated. Masks are required in the following common areas:
- Hallways (including storage lockers)
- Lobbies
- Elevators
- Stairwells
- Parkade
- Waste disposal huts
- Courtyard (when within 2m of people outside of your household)
- Club Haus *(office, gym and recreation room remain closed)*

RH Patio Check.png — Pretty Patio Do’s *(and Don’ts)*

**What’s permitted on your patio?**
Table & Chairs / Umbrella / Standing planters / Gas BBQ
*Patios are not to be used for additional storage (please use your storage locker). Be aware that storing anything but the items named above is finable.*
*Bikes (even for children) may not be stored on your patio (or locked to your railing). They must be inside your suite or in the Bike Locker.*
*Pet pee pads are not permitted on patios.*
*Nothing may be affixed to siding or your railing (including flower baskets).*
*Propane BBQs or hibachis are not permitted due to fire hazard.*
**Violations face fines of $250 per occurrence.**

RH Renovations.png — Common Area Renovations

**Building 30** renovations are now complete. Ceiling bulbs have been upgraded to high intensity LEDs to brighten the hallways.
**Building 70** will be next in the renovation cycle, starting late next year.
**Annual lobby touch-ups** have been completed.

RH No Carts-2.png — Please, No Shopping Carts

Shopping carts from nearby stores are *not* permitted on Red Haus property.
Once removed from a store’s property, carts are considered *stolen.*
Subsequent removal of carts from Red Haus is not only time consuming for our On-Site Manager but its also a nuisance for store personnel.
Please be a courteous neighbour and transport your shopping by your own means.
**Violations face fines of $250 per occurrence. Violators may also be charged by Calgary Police Services.**

RH Green Space.png — Green Space Improvements

Yarrow, sage, bee balm — oh my!
Get that picnic blanket ready. They’ll be a lot more colour and variety to enjoy in our garden beds soon. We’ve hired an arborist to enhance our shrub and tree options, ever mindful of our curb appeal as well as the importance of sanctuary for residents.
Take time to smell the… lilacs.

The Great Melt

February 25, 2021winterizing, COVID-19, Condo Law, Freezing Pipes, Pet Owners, Overflow Valves, Entry Door Latches, Furniture Dumping, Dryer Vent CleaningClare McWilliams

Animated Inspirational Quote Pink Girls' Weekend Facebook Cover.png

This resource is a list of general information and tips from condominium experts and resources relevant to condominium buyers, owners and board members in Alberta during the COVID-19 pandemic. Events are rapidly changing due to the pandemic so this resource may change as new issues develop. This CPLEA resource provides general information only. It does not provide legal or professional advice.

Learn more

Housekeeping

Check Tub Overflow Valves

Over the past few months there have been leaks caused by bathtub overflow valves.
**The opening of your overflow valve should face DOWN.**
*Loose or valve openings facing up need to be fixed.* Water can drain down into the wall and cause water damage.

Courtyard Doors Need Extra Love

In colder conditions, courtyard doors sometimes don’t close all the way, so please ensure you give a little pull or push and make sure the door latch closes. Should you hear the door alarm sounding (indicating the latch is not secure), kindly close it so the alarm will stop.
Please do not stand in the doorway while you allow your pet to do it’s business. Pet owners are required to leash your dog and lead them away from doorways — this not only is courteous to fellow residents (so the alarm won't be triggered) but it also reduces damage to entry grass and resulting odours.

Untitled design-2.png — Lobbies & Disposal Huts Not to Used for Furniture Dumping

Though often well intentioned, “FREE” items may not be left in lobby areas or disposal huts for other residents.
Furniture and electronics must be disposed off-site or donated to the likes of the Salvation Army or Goodwill. The onus to remove such items lies with the resident — not the Condo Corporation.
**Violators will face fines of $250 per occurrence.**

Building 30 Common Space Reno

Common space renovations in building 30 are well underway and running smoothly. Walls, doors and carpeting are being updated to reflect renovations completed in building 60. An interior designer was hired to select finishes to ensure aesthetic cohesiveness, durability and longevity.
The remaining three lobbies will be repainted in the spring for their annual refresh for continued curb appeal.

Be Merry. Be Kind. Be Safe.

November 26, 2020winterizing, zone valves, carpet cleaning, bylaw committee, moving, pet registration, visitor parking passes, Freezing Pipes, holiday decor, Entry Door Latches, christmas lights, parking passes, guest parkingClare McWilliams

President’s Letter
Be Merry. Be Kind. Be Safe.

Copy of Facebook Cover – Untitled Design.jpg

Dear friends:

First may I say what a trying and exhaustive time it’s been for everyone. Amplify collective fears, frustrations and anxiety by the realities of communal living — more congestion, more noise, more activity — and its a recipe for disaster. But, miraculously it hasn’t been. Not even close. so I applaud and revere this community for your heightened patience, tolerance, due diligence and kindness. We’ve naturally had to cancel this year’s Holiday Open Haus but look forward to making up for it next year. We continue to thank owners and residents for following government sanctioned COVID-19 measures.

Secondly, the Board of Directors wishes to reiterate that our recent AGM held on September 28 was a "work in progress" with COVID and Simco Management adding to delays in financial reporting. As echoed by the auditor, our property remains in great financial shape. This Board has taken an active role in supporting the renegotiating of service contracts, which (as one example) has saved the Corporation over $12,000 for annual waste removal services. That said, we remain confident that our next AGM will meet the standard that the Board and residents have come to expect.

Lastly, as we transition into modified holiday mode, more time at home is an ideal opportunity to access seasonal housekeeping. We’ve included a laundry list of timely updates and reminders to inform and support the safety and harmony of our community.

Site Office Closure The Site Office is again closed to residents to minimize close-quarter interactions. Any requests for the On-Site Manager should be made by phone or email.

Newsletter + Website Refresh. We’ve made some tweaks to our website to improve usability and navigation. You’ll have also noticed that our bi-monthly newsletter, My Red Roof Resident Insider, is now formatted as a blog (and no longer as a PDF). Past issues are available from the sidebar on this page.

NEW Community Manager Email. For ease and consistancy, we requested a general email address be created for the Community Manager (that won’t change with the assigned Community Manager). This new general email is redhaus@simcomgt.com.

Tree Trimming We had the arborist onsite in November to trim back our trees to keep them strong and manicured. They’re ready to be adorned by our seasonal display of holiday lights, which will light up on December 1st.

NEW Carpet Cleaning In response to your requests, we have introduced more frequent cleaning to keep common areas looking pristine and crisp as possible. These are in addition to bi-annual full carpet cleanings during the winter and spring. Please take particular care with coffee, chewing gum, pet waste and garbage on common property.

Complaint Process With more daily eyes around the property to spot and track bylaw infractions or operational gaps, we graciously ask TWO THINGS of owners and residents: that you contact the Community Manager (and NOT inundate Board members); and that you be part of a solution, rather than part of the a problem. Reframing problems with solutions is not only more productive but is collaborative. And there’s always more joy in collaboration!

We hear your concerns, we share them and know you will be proud of changes to come. Stay safe, stay home and my warmest holiday wishes to you all.

— Don McKenzie | President, Red Haus Board of Directors

5 Preventative Flooding Tips for Winter Temperatures
Reggin Technical Services Ltd.

It’s getting colder by the day, so Reggin Technical Services Ltd. (our property plumber) has provided us with easy steps to avoid untimely emergency calls. Our property insurance has been significantly impacted in recent years by residents who fail to follow these steps and in doing so, put their unit and surrounding units at risk of costly flood damage.

Test & Test Again. Turn your thermostat all the way up, then off (just temporarily while completing test). Check if your radiant heater (along baseboard) comes on when the temperature is increased, and off when decreased (which takes about one minute). If there is no change, there could be an issue with the zone valve or thermostat.
Set & Forget at 17C. Always have your thermostat set at 17C or higher. If you travel or leave your condo for any period of time, never turn your heating off.
Listen closely. Do you hear excessive noice when your radiant heater is turned on. If yes, this can indicate failing or failed components.
Close Windows & Patio Doors. This is tremendously important and is repeatedly the primary reason for flood damage every winter— never, ever open windows below freezing. When left open, cold air can freeze the radiant pipes below and freeze them, causing water pipes to burst.
Have Easy Access to Plumber Contact. Provide your tenant(s) with a preferred contractor contact list, include a plumber in the event of emergencies. Please remember, plumbers fees and costs stemming from flood damage is the responsibility or the occupant and owner.

Housekeeping

Holiday Decor

1. *Real* Christmas trees are NOT PERMITTED due to extreme fire hazard.
2. **Wreaths** *may not* be hung on the OUTSIDE of front doors *and* patio doors. *Inward-facing is totally fine.*
3. **Christmas lights** may be strung from patio railings from December 1- January 15.
NOTE: Infraction fines will be issued for non-compliance.

Bylaw Committee Volunteers Needed

Want to learn more about your community? Like to be a change-maker? The task of updating our bylaws is upon us and the Board is forming a volunteer committee to champion this process.
Interested owners and residents are asked to email office@redhauscondos.com with subject line, **Bylaw Committee**, to inquire or volunteer.

Moves

All moves (in and out) are required to be registered. Failure to do so will result in a $500 fine to the unit owner.
Forms are available for download from CCC (Simco’s communications portal) or **here**.

Annual Pet Registration

In accordance with our bylaws, all pets residing on the property are to be registered *annually.* Failure to do so or any breach of the Pet Policy is subject to a fine of $250 (per occurrence).
New and existing owners can register their pet(s) from Condo Control Central (Simco’s communications portal) or **here**.

Visitor Parking Passes

Visitor parking passes can be issued through the Onsite Office (**here**) or through Condo Control Central (CCC).
CCC Instructions: Once logged in, select "Security & Concierge" on the left and Click on the "Visitor Parking" icon. Enter visitor information and check the box if visitor parking is required. Enter vehicle information (licence plate), start and expiry date, model and colour. Click "Save" and its done!
NOTE: There is a **12-Night Per Month Limit** for these passes. For assistance, contact the Onsite Manager at office@redhauscondos.com.

NEWSLETTER ARCHIVE:

LETTER FROM THE PRESIDENTBig Changes. Bright Future.

YOUR PROPERTY MANAGEMENT TEAMResponsible for Day-to-Day Operations

SAVE-THE-DATEInvitation to Red Haus Town Hall

SHIFT SUITE IS COMINGNew Property Management Portal for Owners and Residents

HOUSEKEEPING

M(ERR)Y RED ROOF, RESIDENT INSIDERPresident’s Letter

Holiday Open Haus Let Us Gather and Toast the Year to Come

Hosted by your volunteer Board of Directors, residents are invited to pop in for some holiday cheer and to meet their neighbours and the incoming property management team. Come put a name to a familiar face!When: THURSDAY, DECEMBER 14Time:6:30 - 8:30 PMWhere:Club Haus Lounge (second floor)

Lounge Reno Sneak PeakIt’s the final stretch. Ready for holiday party bookings.

Holiday Housekeeping The holidays are celebrated in wonderfully different ways. At Red Haus, we honour and respect all traditions and cultural diversity while balancing our bylaws. We appreciate your gracious reciprocity.

Club Haus Lounge Reno is Nearing Completion

Our Grass is Definitely Greener at Red Haus

HousekeepingAnticipating cooler temperatures and property improvements

RSVP BY WEDNESDAYJoin us for Red Haus’ Inaugural Stampede Breakfast

RSVP by Wednesday July, 12

Housekeeping Optimizing our space and operations for the collective pride of all residents

Spring Clean at Red Haus

Spring Clean Check ListPreparing our patios and shared green space for collective enjoyment

HOUSEKEEPING

My Red Roof | President’s Letter The Return of Festive Cheer & Sparkle (Together)

OnSite Office Holiday HoursRevised Office Hours for your Onsite Maintenance Supervisor

REVISED HOURS 8:30AM - 12:30PMDecember 23, 30CLOSEDDecember 24, 25, 26, 30January 1, 2, 6

Holiday Housekeeping The holidays are celebrated in wonderfully different ways. At Red Haus, we honour and respect all traditions and cultural diversity while also needing to balance our bylaws. We appreciate your reciprocity.

Most Common Holiday Bylaw Infractions

LETTER FROM THE PRESIDENT

TRICK OR TREAT AT THE CLUB HAUS Inviting Red Haus’ Little Ghouls & GoblinsMonday, October 315:00 - 7:30 PMCLUB HAUS

HOUSEKEEPING

Inviting All Red Haus Dog OwnersLet’s Cultivate Pawsitive Condo Living TogetherAttend a Free 90-Minute Dog Training Session for Helpful Licks & Tricks

Details:

Agenda:

Training Objectives:

Register:

Club Haus Renovation SurveyHelp Us Increase Club Haus Appeal. Your Opion Matters.

Bigger. Better. Stronger. New Gym Equipment to Help you Hit your Fitness Goals

Housekeeping

SPECIAL RESOLUTION VOTE TO AMEND 2007 BYLAWS HAS PASSED

| Awaiting Land Title Registration to be Official |

SPECIAL RESOLUTION VOTE TO AMEND 2007 BYLAWS HAS PASSED | Awaiting Land Title Registration to be Official | SPECIAL RESOLUTION VOTE TO AMEND 2007 BYLAWS HAS PASSED | Awaiting Land Title Registration to be Official |

President’s Letter Replay. Pause. Forward.

Housekeeping

President’s Letter Voting “yes” Secures your Investment and Home

Contact Directory DeliveredEasy Reference for Faster Response Times & Resolutions

Housekeeping

President’s Letter Ugly Sweaters, Comfort & Joy

Contact Directory Your Guide to Faster Response Times & Resolutions

5 Ways to Avoid Unit Floods in Cold WeatherReggin Technical Services Ltd.

Housekeeping

PRESIDENT’S LETTER

ANNUAL GENERAL MEETING In-Person & Virtual Options

Tuesday, October 26, 20216:00 PM CHECK-IN / 6:30 PM STARTRoyal Oak Victory Church, 450 Royal Oak Drive NWVirtually via Zoom

Notice of AGM has been sent to owners, which contains:

HOUSEKEEPING

PRESIDENT’S LETTER

AGM: IN-PERSON/ONLINE HYBRIDStay Tuned for Details & Elbow Bumps

HOUSEKEEPING

President’s Letter Volunteers, Service Efficiency & Blue Skies

Virtual AGM to be AnnouncedStay Tuned for Details

Housekeeping

Housekeeping

President’s Letter Be Merry. Be Kind. Be Safe.

5 Preventative Flooding Tips for Winter Temperatures Reggin Technical Services Ltd.

Housekeeping

Summer Issue

COVID-19 Issue

Spring Clean Issue

2020 in Focus

Insurance Issue 2019

Fresh Start for Fall 2019

AGM 2019

Summer 2019

Winter 2019

Summer 2018

Holiday 2018

Spring 2018

Fall 2018

Holiday 2017

Fall 2017

Pet Issue 2017

Summer 2017

Winter 2016

LETTER FROM THE PRESIDENT
Big Changes. Bright Future.

YOUR PROPERTY MANAGEMENT TEAM
Responsible for Day-to-Day Operations

SAVE-THE-DATE
Invitation to Red Haus Town Hall

SHIFT SUITE IS COMING
New Property Management Portal for Owners and Residents

M(ERR)Y RED ROOF, RESIDENT INSIDER
President’s Letter

Holiday Open Haus
Let Us Gather and Toast the Year to Come

Hosted by your volunteer Board of Directors, residents are invited to pop in for some holiday cheer and to meet their neighbours and the incoming property management team.
Come put a name to a familiar face!

When:
THURSDAY, DECEMBER 14

Time:
6:30 - 8:30 PM

Where:
Club Haus Lounge (second floor)

Lounge Reno Sneak Peak
It’s the final stretch. Ready for holiday party bookings.

Holiday Housekeeping
The holidays are celebrated in wonderfully different ways. At Red Haus, we honour and respect all traditions and cultural diversity while balancing our bylaws. We appreciate your gracious reciprocity.

Housekeeping
Anticipating cooler temperatures and property improvements

RSVP BY WEDNESDAY
Join us for Red Haus’ Inaugural Stampede Breakfast

RSVP by
Wednesday July, 12

Housekeeping
Optimizing our space and operations for the collective pride of all residents

Spring Clean Check List
Preparing our patios and shared green space for collective enjoyment

My Red Roof | President’s Letter
The Return of Festive Cheer & Sparkle (Together)

OnSite Office Holiday Hours
Revised Office Hours for your Onsite Maintenance Supervisor

REVISED HOURS
8:30AM - 12:30PM
December 23, 30

CLOSED
December 24, 25, 26, 30
January 1, 2, 6

Holiday Housekeeping
The holidays are celebrated in wonderfully different ways. At Red Haus, we honour and respect all traditions and cultural diversity while also needing to balance our bylaws. We appreciate your reciprocity.

TRICK OR TREAT AT THE CLUB HAUS
Inviting Red Haus’ Little Ghouls & Goblins

Monday, October 31
5:00 - 7:30 PM
CLUB HAUS

Inviting All Red Haus Dog Owners
Let’s Cultivate Pawsitive Condo Living Together
Attend a Free 90-Minute Dog Training Session for Helpful Licks & Tricks

Club Haus Renovation Survey
Help Us Increase Club Haus Appeal. Your Opion Matters.

Bigger. Better. Stronger.
New Gym Equipment to Help you Hit your Fitness Goals

SPECIAL RESOLUTION VOTE TO AMEND 2007 BYLAWS HAS PASSED | Awaiting Land Title Registration to be Official |

President’s Letter
Replay. Pause. Forward.

President’s Letter
Voting “yes” Secures your Investment and Home

Contact Directory Delivered
Easy Reference for Faster Response Times & Resolutions

President’s Letter
Ugly Sweaters, Comfort & Joy

Contact Directory
Your Guide to Faster Response Times & Resolutions

5 Ways to Avoid Unit Floods in Cold Weather
Reggin Technical Services Ltd.

ANNUAL GENERAL MEETING
In-Person & Virtual Options

Tuesday, October 26, 2021
6:00 PM CHECK-IN / 6:30 PM START

Royal Oak Victory Church, 450 Royal Oak Drive NW
Virtually via Zoom

AGM: IN-PERSON/ONLINE HYBRID
Stay Tuned for Details & Elbow Bumps

President’s Letter
Volunteers, Service Efficiency & Blue Skies

Virtual AGM to be Announced
Stay Tuned for Details

President’s Letter
Be Merry. Be Kind. Be Safe.

5 Preventative Flooding Tips for Winter Temperatures
Reggin Technical Services Ltd.